Qu32 jittery level sliders on stereo pair

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This topic contains 1 reply, has 2 voices, and was last updated by Profile photo of Alex A&H Alex A&H 2 years, 10 months ago.

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  • #80343
    Profile photo of Arichards85
    Arichards85
    Participant

    I have a set of dedicated level sliders that we’ve linked to control a stereo input from a computer. Randomly 3 weeks ago, when one slider is moved upward to about the 1/3 height position, the other will begin to jitter/shake and ultimately will erratically jump to a higher or lower volume level. When moving the second channel, the same happens to the first.

    I have updated the firmware and recalibrated the sliders, all to no avail.

    I’ve seen similar behavior in a video on YouTube, but have not seen any recommendation as to a solution.

    Thanks.

    #80347
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Arichards85,

    This is likely to be a hardware related issue with the faders themselves.

    Please contact your local distributor to arrange a service. You can find their details here: https://www.allen-heath.com/where-to-buy/

    Thanks!

    Alex

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