Qu 24 Crash/Failure

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of JimmyB JimmyB 1 week ago.

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  • #78546
    Profile photo of Clark
    Clark
    Participant

    Hello Allen & Heath and All,
    My QU24 is 3 years old and has failed in the middle of a live performance. The board emitted a horrible sound forcing us to shut it down, upon rebooting we had the same results. After two weeks of rest in a controlled environment I fired it up and noticed I was getting a peak indicator on two channels and 4 others were showing signal with nothing plugged in. Shortly after powering up the desk froze, now I can’t get past the log in stage. Any advice you have would be helpful.
    Sincerely,
    Clark Eno

    #78547
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Clark,

    Please start a ticket at support.allen-heath.com and we can go through some troubleshooting with you.

    Thanks!

    Alex

    #78548
    Profile photo of JimmyB
    JimmyB
    Participant

    Get some butter. It’s toaste!

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