new DNA

Forums Forums SQ Forums SQ troubleshooting new DNA

This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of dhuijberts dhuijberts 1 week, 6 days ago.

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  • #105374
    Profile photo of dhuijberts
    dhuijberts
    Participant

    Hi Allen & Heath,

    Today I got my board back from repair, now my DNA is changed.

    What must I do to get my plugins back

    #105375
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @dhuijberts

    Unfortunately it sounds like your distributor has not followed the correct process to have your add-ons transferred in the event of a mainboard change.
    Please contact us using https://support.allen-heath.com and let us know the email account used for the original purchase, the serial number and new DNA code and we’ll be able to get this sorted out for you.

    Thanks,
    Keith.

    #105376
    Profile photo of dhuijberts
    dhuijberts
    Participant

    Thanks for your fast answer

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