Hi Dennis,
I’ve just found your correspondence.
So you had your unit repaired by Thomann and hardware was replaced without the repairer following the procedure to transfer your Add-ons.
As Alex has explained, before we can transfer the add-ons, we need the faulty hardware to be returned or at the very least correctly logged for return.
I hope you can understand that without this process, there would be a rather large hole in the system as anyone could say ‘I need my add-ons transferred to this new console’.
You are correct that you should not need to send your unit back to Thomann again, which is why we have asked our distributor to find out what has happened to the faulty board.
So the solution is clear, but I get that it’s frustrating having to wait with the console in your hands, all because of a mistake that was nothing to do with you.
As Alex said yesterday, we will be in touch as soon as we hear back.
Thanks,
Keith.
