MixRack Internal Error

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of Nicola A&H Nicola A&H 1 month, 4 weeks ago.

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  • #104636
    Profile photo of JPage
    JPage
    Participant

    I saw the orange triangle with the exclamation mark under the mixrack and when I checked the logs it was generating an endless stream of errors (see attached video) I wasn’t able to find anything about what an internal error is or how to fix it. I’ve also attached the log files it was generating. Any help would be appreciated.

    #104637
    Profile photo of JPage
    JPage
    Participant

    Just the stage box log since all of them were too big.

    EDIT:
    Wow ok, just the text from the log since log files aren’t permitted.
    It’s just this repeating.

    Sun Nov 28 2021 10:56:53.632 :: ERROR: mTSnakeMessageQueue is full with 8192 elements. (file:///../../TLD/StageBox/../TLDCommon/TSnakeDeviceManager.cpp:1016:) :: 2 :: -1
    Sun Nov 28 2021 10:56:53.651 :: ERROR: mTSnakeMessageQueue is full with 8192 elements. (file:///../../TLD/StageBox/../TLDCommon/TSnakeDeviceManager.cpp:1016:) :: 2 :: -1
    Sun Nov 28 2021 10:56:53.671 :: ERROR: mTSnakeMessageQueue is full with 8192 elements. (file:///../../TLD/StageBox/../TLDCommon/TSnakeDeviceManager.cpp:1016:) :: 2 :: -1

    #104650
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    Hi JPage,
    You can attach your logs to a support ticket at http://support.allen-heath.com/
    Are you running V1.91?
    Are you using Gain Sharing / do you have a gigaACE card in the system with Gain Sharing enabled? If so, do the errors stop if you disable Gain Sharing?

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