DX168 Drop-out | S-Link Led Blinking Red

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This topic contains 2 replies, has 2 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 1 week ago.

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  • #109096
    Profile photo of HuibertBoth
    HuibertBoth
    Participant

    Hello Professionals, we have a setup with an SQ-6 and two DX168’S.
    Since a few weeks we are struggling with 1 of the DX168’s dropping out.
    The problem is inconsistent. They can run flawless for hours and the other day he drops out after 10 minutes.

    On dropping out we see the same behaviour as starting up, you see the light coming up and you hear the phantom power relays click, and once it started it drops out and startup again. This cycle loops for a minute and then the phantoms doesn’t pop on anymore. The LNK lights show orange an red blinking the hole cycle from the first drop out. See movie.

    We have checked all the power and Ethernet connections, we are very sure by now that there is now cause. If the 1 DX168 drops out and we connect the second DX168 solo to the SQ-6 there is no issue.

    Temperatures in are quit ok, if we feel the DX168 on a drop out you could not call ‘it hot’.

    I hope you guys can help us out on making choices what to do?!

    Best regards,
    Huibert

    #109097
    Profile photo of HuibertBoth
    HuibertBoth
    Participant

    Upload did not work, here are YouTube links to see some behaviour.


    #109121
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @huibertboth

    The first thing to check is all the cables and connectors, ensure you are using Cat5e STP cable and also that everything is grounded correctly.
    A good test is to set the DX up next to the mixer and connect both to the same power supply, then use a short network cable that you know definitely works.
    With DX’s, you can also check that the switch is fully on ‘Cascade’ for this setup.

    If you are still having issues, please contact your distributor https://www.allen-heath.com/where-to-buy/ who will be able to run through any other tests with you and figure out if this is something to do with hardware – in which case they will also be able to get this sorted for you.

    Thanks,
    Keith.

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