Topic: iDR-48 MixRack firmware failing to update | Allen & Heath Digital Community

iDR-48 MixRack firmware failing to update

This topic has 22 replies, 18 voices, and was last updated 11 years, 6 months ago by jeffisnotdead.

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2012/11/16 at 7:13 am #23418

Anonymous
Inactive

I tried to update to V1.9 (T112, IDR48)
I tried both methods, USB from surface and iLive Editor.
In both cases, screen and surface updates are installed but iDR-48 MixRack firmware failing to update.
any suggestions? please..
Tks.

MPS

2012/11/16 at 10:43 am #32114

Nethanel
Participant

Hello,

I have the same situation here.
I tried to update via USB key and via the editor.

The first time, only the touchscreen was updated. It failed when trying to update the MixRack.
So I downgraded the touchscreen to get my system back. It worked.

The second time, it didn’t updated anything. A message showed up stating that the “Update failed!”

Any help would be greatly appreciated

Thanks !

2012/11/16 at 2:38 pm #32116

AndyH
Moderator

Hi Ciprian & Nethanel,

It’s probably worth contacting A&H Support, I’m sure they’ll be able to help you out with the firmware update problems your having.

Here’s a link to their support page:
https://www.allen-heath.com/uk/support/pages/support.aspx

Hope that helps,

AndyH

2012/11/16 at 2:43 pm #32117

tk2k
Participant

do a factory reset and try again

iDR-48, T-112, Mixpad
College

2012/11/16 at 3:02 pm #32118

jantjeh
Participant

Hello,

I have the same situation here.

i use a Ilive R72 and IDR 32

evry time i try to update the mixrack it fails. He even doesnt update the surface and touchscreen.

curently running V 1.83

I hope somone knows a solution.

greetings,

Jan

2012/11/17 at 11:42 pm #32121

Wolfgang
Participant

I have no problems with my iDR48 and T112.

2012/11/18 at 5:34 pm #32129

mikefogg
Participant

Got the same problem on iDR-48 – Currently on 1.83 – tried upgrade and downgrade from USB and from Editor without success and the same error as in the screen shot shown in Nethanel’s post above. Surface upgrades and downgrades OK. Anyone found a solution?
Cheers,
Mike

2012/11/18 at 6:14 pm #32130

Musikhof
Participant

No probs with idr 48 and t112. Make sure that files on usb are on the root, not in any named subdir. Format usb. Asure no download issues. Extract on root of the stick. … as said-no issues here…works perfect.

IDR48 & T112, iPad, Belkin Wireless, Dante, Lenovo i5, Samplitude ProX

2012/11/18 at 7:00 pm #32131

mikefogg
Participant

Hi Musikhof,
Formatted USB stick
Fresh download from A&H
Extracted Firmware Dir
Copied Firmware Dir to the USB root
All Sub Dirs and Files copied across ok
Checked well over 100meg free on stick
Inserted USB stick into Surface (T80)
Surface sees v1.9 on the USB stick
Tried upgrade from Surface
Got similar error – “Update of Unit IDR48 V1.83 Failed”

I’ll give A&H a call tomorrow.
Cheers,
Mike

2012/11/18 at 9:12 pm #32132

pealsound
Participant

Have you tried using the Network ports as the link between surface and rack as opposed to ACE?

IDR48 – T112 – Dante card

2012/11/18 at 9:30 pm #32133

mikefogg
Participant

Hi pealsound
Yep – tried using network port just in case it was ACE interfering with tranfering file to IDR48. Same result unfortunately, but thanks for the suggestion.

2012/11/19 at 3:53 pm #32152

Berry-Lavrijsen
Participant

Same problem with Idr64 en T80.

only my touchsceen update’s
tried factory reset the console and rack, but no result.
Tried other usb stick, ace cable and tried to update the rack with a computer, all without result.

Error Idr64 can’t update.

If someone already has a fix, please let me know.

Regards Berry

2012/11/20 at 10:53 am #32171

Anonymous
Inactive

I have updated my IDR-48 V1.83 to 1.9 with my notebook using editor Software 1.83, no problems.

I was connected by WiFi.

After this i have updated the editor software 1.83 to 1.9, no problems, too.

2012/11/20 at 1:17 pm #32175

Lieven-Dewispelaere
Participant

Hi, I just updated my IDR48 and T112 with no problems.
Will do the same with my R72/IDR16/xDR16 next week.
like to know what the solution/problem is with the unfortunate

Regards

Lieven

T112/IDR48/R72/IDR16/xDR16/2ACEcards/IPad1
Save a tree, eat a beaver

2012/11/20 at 1:57 pm #32176

mikefogg
Participant

Hi All,
In my particular case it seems I have an issue with the motherboard and it’s a back to A&H job for a repair.
Cheers,
Mike
Author

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