Just sharing my update story for what it’s worth:

I tried updating to 1.9 via a wired network connection using the editor running on OSX SnowLeopard and I had the “Update Failed” message. It left my surface in a “waiting for files to be downloaded” state and I was a little freaked out and wasn’t sure what to do at that point.

Eventually I just rebooted the surface and mix rack and everything came back up alright in the older firmware, so I guess it didn’t really get to updating.

I was able to update from the surface USB port using a flash drive. Success!

iDR32-Dante-R72

Ciprian – We’re very pleased to hear that your issue has been resolved quickly by your distributor.

We would just like to clarify that the corruption that has prevented a very small number of users updating their firmware was due to a code deployment error during manufacture – there is no risk of customers corrupting their main-board whilst performing a firmware update.

Users who do encounter this issue are able to continue running v1.83 until the unit is serviced by their distributor.

If anyone experiences any problems updating their firmware please contact your local distributor or Allen & Heath Technical Support who will be pleased to assist you with your issue.

Support

I failed via usb key as well as ilive editor.

T-112 and idr-48

I solved it this way anyhow:
you need the usb stick AND the editor

1. unzip the firmware zip
2. copy the unzipped folder to your usb drive in the root dir.
3. copy the folder in the unzipped folder also to the root dir.
4. boot everything and connect the usb to the T-112
5. go to update firmware – it detects the firmware and everything is checked green
6. do the update
7. it will break down now but first it did update the touchscreen.
8. shutdown everything
9. boot the idr-48 only
10. log on with the editor
11. update the idr-48 as described in the allen&heath update manual
12. idr48 was successfully updated
13. keep the idr running and switch on the t-112
14. now repeat the first steps with only the surface left to be updated. this will work too.
15. now you’re done
16. load your show and enjoy V.1.9

Hi,

Same problem for me, I don’t know what happen. I don’t try to downgrade today, but i will make it tomorow.

For the moment, I have no connection to the surface and no connection to the rack.

Hope we could have a reply for this problem!

Best Regards,

quote:

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Originally posted by Mattias Andersson

Hi

My problem with the update, v.1.9 via usb, was that the surface connection completely disappeared. Could not access the console in any way, not even when I entered the surface IP address, so I downgraded to v.1.83 again.
After the downgrade, I reboot and now it works as before.
I have tried to update several times but contact with the console disappears even though it is listed as OK for the update.

Any suggestions?

Allen & Heath ILIVE R72,IDR-32, wl by Cisco.

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Ilive T112 + IDR48
-=https://www.rtzevenement.fr=-