Topic: Weird startup issue | Allen & Heath Digital Community

Weird startup issue

This topic has 9 replies, 6 voices, and was last updated 13 years ago by SteffenR.

Viewing 10 posts - 1 through 10 (of 10 total)

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2011/08/31 at 1:52 pm #22895

Biggsounds
Participant

So the last 2 gigs I’ve had the same thing happen on startup of my iDR32 – when I open Editor or MixPad I get redlines on nearly every meter (channels 9 onwards & most of the mix channels) with no inputs present, and no odd routings. When I shut it down and restart it the issue disappears – just wondering if anyone else has seen this? I’m running 1.82, and haven’t changed anything else lately to account for it.
Hopefully someone on here has seen it and can put my mind at rest, otherwise I’m obviously going to contact support as I’d hate for it to NOT come good after a reboot on a gig!!!

Adam Biggs
iDR32 mixrack
MixRack for iPad & Tweak for iPhone apps
Asus N61 Laptop (x2 wireless)
Windows 7 Pro 64bit
with Belkin PlayMax N600 HD router
Sennheiser IEM (for PFL)
Dante card

2011/08/31 at 3:38 pm #29171

woutert
Participant

I assume you also mentioned this in a support ticket?
https://www.allen-heath.com/uk/support/Pages/support.aspx

2011/08/31 at 4:08 pm #29172

Biggsounds
Participant

I haven’t approached support yet, thought I’d throw it out there for the community in case it’s something obvious I’m missing support is the next step

Adam Biggs
iDR32 mixrack
MixRack for iPad & Tweak for iPhone apps
Asus N61 Laptop (x2 wireless)
Windows 7 Pro 64bit
with Belkin PlayMax N600 HD router
Sennheiser IEM (for PFL)
Dante card

2011/08/31 at 4:31 pm #29174

Lieven-Dewispelaere
Participant

Adam,

I recently had a problem with the IDR16. the R72 surface was connected and at startup ch 1-8 showed full metering into the red. i tried to reload a show but the IDR didn’t respond anymore.
I shut it down an on reboot the idr wouldn’t boot anymore. some message ‘ boot failure ‘
I don’t want to alarm you and i don’t know if it is a similar problem but they had to replace the main board. It was gone

Regards

Lieven

T112/IDR48/R72/IDR16/xDR16/IPad1
Save a tree, eat a beaver

2011/08/31 at 10:56 pm #29177

Biggsounds
Participant

Mmm, time to contact support then
Thanks Lieven

Adam Biggs
iDR32 mixrack
MixRack for iPad & Tweak for iPhone apps
Asus N61 Laptop (x2 wireless)
Windows 7 Pro 64bit
with Belkin PlayMax N600 HD router
Sennheiser IEM (for PFL)
Dante card

2011/09/01 at 4:18 am #29179

Stix
Participant

Yes – support time!! The only time I’ve seen meters go on full to red at boot up and then the “boot failure” message on restart was when my mix rack died and needed a new main board. It’s definitely not a good sign Adam!!! This happened before A&H recalled units for the main board modification which hopefully prevents the cause of that failure happening again.

Cheers

Richard Howey
Audio Dynamite Ltd
IDR48/IDR16/T112/R72/Mixpad,Tweak,
Dual M-Dante/DVS, 17″MBP/Logic 9/Custom Mackie Control

2011/09/02 at 12:02 am #29232

SteffenR
Participant

When was the recall of the mixracks to change mainboards?

SRV-AVB
R-72, iDR-16, xDR-16

2011/09/02 at 1:58 pm #29236

RayS
Participant

quote:

Originally posted by steffenromeiss

When was the recall of the mixracks to change mainboards?

SRV-AVB
R-72, iDR-16, xDR-16

there was a mixrack PCB mod, sometime in february ‘011

RayS

R-72/iDR32/iPS10

2011/09/02 at 2:06 pm #29237

Lieven-Dewispelaere
Participant

I have a IDR48 that’s 2 years old and never had some call about that.
Maybe it was a board produced before there was a problem. Crossing fingers[]

Regards

Lieven

T112/IDR48/R72/IDR16/xDR16/IPad1
Save a tree, eat a beaver

2011/09/03 at 8:09 pm #29242

SteffenR
Participant

It would be nice to stay informed of that issue, same thing happened to 2 iDR48 around here in the last two weeks.

SRV-AVB
R-72, iDR-16, xDR-16
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