[Z O L T NParticipant]

I would hope this merits a recall. Or does each customer have to open a support ticket to get this issue fixed?

[Z O L T NParticipant]

FWIW – my CQ-18T fan is now quite loud. It hisses like white noise and has become annoying when building ambient tracks. Is it not possible to provide a firmware update or setting to adjust the speed?

[Z O L T NParticipant]

Not that I can tell.

[Z O L T NParticipant]

@keith – thanks for taking the time to replicate my issue. Even though it took a bit to realize step 2 was only accessed by tapping the Trim icon on the USB channel strip in Processing, I made it to step 5 and have sound (finally). Fourth time (unboxing again) is a charm? And I was returning it today, LOL.

FWIW – I selected Channels 21/20 in Audio MIDI Setup and then played a YouTube video – nothing. But when I went back to the CQ-18T and selected Fader I saw a tiny level showing sound coming in under the ST INPUTS / FX tab. I tapped the USB strip and turned up the gain – voila – sound! A bit puzzled but I realize now I had assumed audio would be on channels 23/24 since the channel assignment section says 23/24 – Main LR and under it Stereo L/R.

And yes, now that you point it out this is the wonky way I control Mac audio on my Qu-16 via ST3. If the CQ-18T manual could state that USB audio from your computer will playback on channels 21/20 that will help many people.

Scene saved!
Thanks again,
Z

[Z O L T NParticipant]

I watched all of Keith’s videos including the livestream one. Yes, they cover the product well but not one video shows how the CQ works as a basic audio interface on a Mac or PC.

After a third attempt I am returning mine as well.

[Z O L T NParticipant]

I believe this is the same issue – “Cant believe the audio from the computer isn’t all in the USB connection” – I posted in troubleshooting?

[Z O L T NParticipant]

Thanks Keith. So if I am understanding you the CQ-18T can only stream audio from my Mac in stereo mode? But cannot stream audio from my Mac, as the master channel, and the other 16 channels?

The specs say 24×22 USB-B interface (48/96kHz)! I did see the manual finally post and reviewed it. There was no reference to setting up the unit as a basic audio interface. Only setup for in/out audio for a DAW.
I did select the dedicated stereo channel in the USB Stream Mode options and no audio. Believe me, I have tried the options you mention above with no success.

On my QU-16 I am using channels 21/22 for the Mac audio (YouTube, Spotify, etc) and have the other channels routed accordingly in Ableton. Works perfectly fine.

I am still baffled that all the marketing video for this product portrayed it as easy setup and go yet I am seeing other people with similar issues.

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