[JoeParticipant]

I’m second-guessing what KLANG defines as an “input”. My statement above was implying that a stereo input uses 2 input signals.
In other words, I think that one vokal device should be capable of patching up to 48 Dante channels (24 stereo) to be assignable to 24 stereo inputs of any of the 12 vokal mixes. Is that correct?

[JoeParticipant]

The Vokal overview states:
* 12 immersive In-Ear mixes
* 24 Mono or Stereo Inputs, chosen per Mix from up to 64 Mono Inputs

Are you saying that with a Dante card I can’t select any more than 24 inputs per mix?
12 seperate mixes is just enough.
24 channels is also enough which may include some stereo sources that would overflow 24 total inputs. But, it sounds like I can’t do that?

[JoeParticipant]

What advantages would there be with a KLANG card instead of a Dante card?
I’m thinking about switching to a KLANG:vokal personel monitoring system.
Is there an incompatibility with a DLive Dante card that I already have?

[JoeParticipant]

Our S5000 is a little over 3 years old. I’ve seen a similar intermittent issue where the last fader of a bank of 12 (and a bank of 8) will not transition from zero. I can flip through pages back and forth and the issue will happen maybe 25% of the time. However, after the system has been cycled on/off, the issue disappears. It has come back maybe 3 times over the last 6 months, but we now know to reboot if noticed during a sound check. I wish there was a way to fix it in the middle of a show without rebooting!

I do believe that there is likely an underlying hardware problem, but at the same time I think that the firmware isn’t robust enough to deal with aging motorized faders. To me the issue might be with how the console boots up to initialize the fader banks given that the problem disappears for a while after a reboot. But maybe that is just the failure mode in my situation.

@Charles: Thank you for the tip about the diagnostics screen.

[JoeParticipant]

Thanks for the confirmation. Regardless of what we think about the issue, the good news is that A&H is already working to solve the issue in their next maintenance release. We just need to be patient.

[JoeParticipant]

For anyone else stumbling onto this thread, I’ve heard that Shure may have changed the device ID codes on some new units due to supply chain constraints. A&H will likely provide a future firmware update that will be able to recognize the new ID codes.
An indicator is probably the MAC address. My older units start with “00:0E:DD:4B”, whereas the newer unit starts with “00:0E:DD:A0”.

[JoeParticipant]

Nice try, but not any help for my situation because it’s already using manual static IP as shown in the attachment of the original post. The network summary report shows that every setting is the same except for the actual static IP address ending number “.116”. (and the MAC address is also obviously different)

I even went as far as disconnecting a working unit and then changed the new unit to that IP address and it still didn’t recognize it. It is as if the 1.9x firmware is only remembering the MAC addresses of the existing devices that were configured before the Sennheiser feature was added.

[JoeParticipant]

To clarify, I still haven’t found a solution yet. I presume that since nobody can confirm whether adding a new Shure RF device works on 1.9x, then maybe I’m the first to hit this roadblock. A&H support would like me to open a ticket in order to trouble-shoot it further.

[JoeParticipant]

Thanks, that was my thought at first. Hovever, the QLXD series dosn’t have Dante. Therefore, I don’t see a spot to change the network mode. I guess I can with check Shure support. I was hoping to get confirmation from other users if 1.93 works to add new Shure RF devices.

[JoeParticipant]

After we updated ours to 1.9, I noticed that the fader calibration was not right. (not sure if it was wiped or what)
Anyhow, it seems fine after I recalibrated the faders.

[JoeParticipant]

We have a similar setup with no issues for over 1.5 years. Although, we have the Dante card in the mixrack and the waves v3 card in the S5000.
We put each type of service on a separate network:
* Surface, mixrack, iPads, etc
* Dante
* Waves

[JoeParticipant]

Love the new NEQ 12 band option. Great move!
Love optional steepness selections for both HPF & LPF!
Hate lost opportunity to allow ‘Q’ adjustment for the shelving setting. (maybe in a future release?)

[JoeParticipant]

Hmmm… the I/O card custom naming doesn’t seem to make it to the preamp source selector list. I only tried it in Director (offline mode).

[JoeParticipant]

Currently bug fixing and gathering feedback from beta testers. Stay tuned for more news in July.

Seriously? Can you be more specific which July, 2021, 2022, etc?

[JoeParticipant]

Sorry to hear that it isn’t working. The symptom seems like the surface isn’t communicating to the rack. Make sure that the network cable is good and plugged into the correct ports.

[Author]

Posts