[KeithJ A&HModerator]

@Belfast

Sounds like something has been fried there, though if it’s part of the analogue circuitry, the console will not necessarily have any idea and will appear to function correctly.
I’ve seen this happen before with bad/incorrectly wired connections and/or unearthed equipment that’s grounded itself through the signal path of the console.
(for example, unearthed monitor speakers connected with either unbalanced cables or other connectors which short ground and pin3).

As you’re already sending the unit in for repair, they’ll be able to let you know what’s wrong with the console, but I’d suggest checking there is no way any equipment could be trying to ground itself through audio cables, or you might hook it back up only for the same thing to happen!

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @Matt_L

SQ4You is remote control for a single mix on the console, so it is possible that channels on the SQ itself could have been turned up.
This would be easiest to check on the console by just jumping through the mixes and seeing if any particular input (or mix master) has been turned up – or if processing has been applied e.g. turning up all bands on a GEQ.

The fact that you say ‘everyone’s in ears’ though would point toward something else, unless everyone is on the same mix?
Or if people had control over the wrong mixes – meaning they might be trying to turn up their own mix, but were all turning up other people’s!

If you check all this and don’t spot anything though, please contact us with more details on the setup and a zipped copy of the show folder using https://support.allen-heath.com

Thanks!
Keith.

[KeithJ A&HModerator]

Hi all,

The messaging protocol used by the console and apps is classed as an IP asset and for that reason, not public.
It also changes, which is one of the reasons you must always use matching major revision versions of firmware and app, so you might end up re-programming for every release…

The public remote control protocol is MIDI, but as Max has pointed out, does not include channel selection data.
This is because MIDI control of the console is to and from the core (rather than to/from the surface or any app) and different channels can be selected on the console and any connected instances of MixPad.
i.e. the actual mixer is not what you see, it’s the XCVI core and the control surface, apps and MIDI are all just different ways of talking to it.

Not to say this would be impossible though and there is already a feature suggestion thread for it here – https://community.allen-heath.com/forums/topic/select-button-triggers-midi-note – so do comment there if it’s something you need (along with a brief description of the use case please!).

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @davec

The USB takes the audio straight from the core, so when recording or streaming you’ll have the same headroom as you do in the mixer.
The difference in metering is because the computer will be showing dBFS (Full Scale) whilst on the mixer 0dB = +4dBu at the output sockets.
You can exchange headroom for level pretty easily with the send levels, direct output trims or the make up gain on a compressor, just be aware that with reduced headroom you are more likely to clip the signal and digital clipping doesn’t sound great!

There’s more info on levels and metering here – https://support.allen-heath.com/hc/en-gb/articles/4403616287889-General-Qu-SQ-Levels-and-Metering-in-Qu-and-SQ

We also ran a live session all about streaming with Qu that you can watch here – https://www.facebook.com/AllenHeathofficial/videos/1057311267974797

Hope this helps!
Keith.

[KeithJ A&HModerator]

Hi @icecool –

To rule out a software/firmware issue, please reinstall the latest firmware from a fresh download.
If you’re still seeing this, please contact us using support.allen-heath.com so we can work it out.
(I’m presuming it’s the ‘highlighting’ of the text you’re referring to, and that this is on all labels and moves with the text when you navigate around the screen)

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @mrgkeys

For all servicing in the US, please contact our distribution partners AM&S.
You can find their details here – https://www.allen-heath.com/dist_type/usa/

(they’re super lovely and will either help directly, or put you in touch with your closest service centre)

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @grayday415

Well that’s bizarre!
Not something we’ve seen before, but regarding a replacement/repair, please contact your local distributor (https://www.allen-heath.com/where-to-buy/) who will be able to source and fit a new screen and send us back that one to see if we can figure out what’s happened.
Almost looks like some sort of perfect impact.

Thanks,
Keith.

[KeithJ A&HModerator]

Hi @WaihekeSoundie

The SLink and IO Port tabs have 4 pages of 32 sockets each.
To access each page just touch the tab multiple times to cycle through them ( https://youtu.be/GxMyrGDmLIE?t=88 )

Hope this helps!

Keith.

[KeithJ A&HModerator]

Hi @Jos

Sorry to hear you’re experiencing something similar – you can contact us directly using https://support.allen-heath.com about this and we’ll be able to figure out what’s going on.

Thanks,
Keith.

[KeithJ A&HModerator]

You definitely don’t need to worry about me forgetting!
(but good to keep this topic ‘in view’ for others to contribute)
🙂

[KeithJ A&HModerator]

Hi @davec –

The ST1 channel on the Qu-16 receives USB channels 17&18, so you should just need to set the master/monitor out from Reaper to go to Qu/USB channels 17&18, then switch ST1 to USB-B and be good to go.
Return USB patching is fixed, so it’s different channels you need to send to depending on which Qu model is being used – https://support.allen-heath.com/hc/en-gb/articles/4403019846033-Qu-How-do-I-route-audio-to-and-from-my-Qu-mixer-and-a-DAW-

Hope this helps!
Keith.

[KeithJ A&HModerator]

Hey Mark!

1/ This is definitely something we’ve got on the list to look at. Obviously it’s priority/position on that list can be affected by responses here.

2/ Press the associated Soft Rotary Key when the Rotary is assigned to an EQ (current sel or fixed) to effectively jump through the same functions as three dedicated rotaries on the surface (Gain/Freq/Width). You’ll also notice the illumination changes to match (Red/Green/Amber).

Cheers,
Keith.

[KeithJ A&HModerator]

Hi Kevin,

Apologies for missing this in the past but I’m afraid none of the Qu apps include a URL hook/scheme.
Was the request you mention the one here – https://community.allen-heath.com/forums/topic/qu-pad-requests/page/3/#post-56120 ?

Thanks,
Keith.

[KeithJ A&HModerator]

Hi nottooloud, 🙁

All sales, servicing and parts are through distribution partners, in the US this is AM&S, and you can find their details here – https://www.allen-heath.com/dist_type/usa/

Hope your SQ is feeling better soon!

Cheers,
Keith.

[KeithJ A&HModerator]

Hi All,

This is not a limitation of the processing, but a difference in how processing (i.e. the XCVI core) is controlled in the SQ.

I can’t say at this point whether or not it would even be possible to implement scene cross-fades, but it is something that we’ve had requested on and off in the past and as with all suggestions here, if it receives lots of love, will be something we look into.

In the meantime, the way to achieve level crossfades is through use of the A&H MIDI Control ‘CC Translator’ maps for SQ, alongside a DAW or apps you may already be using for show control such as QLab.
With this setup you can send simple MIDI CC messages controlled by automation curves or apply ‘Fade over duration’ in the case of QLab.

Thanks,
Keith.

[Author]

Posts