[UnderscoreParticipant]

Is this something new, or has this been happening for a while.
Are both laptops doing this, or just the wireless one.

Are the surfaces still connected and turned on when this is happening.(if you have input and outputs connected to it I’d probably say yes)

Have you tried to re-instal the editor software(thinking a bad install)

The ‘network interface control’ is basically the network card/networking settings(config) in the laptop. See you have the Ipv6 turned on or off. I have mine turned off, and have not had any issues with mine staying connected.

Have you tried the laptop with just the screen emulator program, and not full editor program. The advantage here is that the laptop will strictly talk to the surface, not the mix rack. Also when the laptop connects to the surface for screen information the surface will disconnect from the internal screen and not try to communicate to it. This could be part of your problem as well if the surface’s are trying to communicate with a dis-functional internal screen, causing excess network traffic.

As a test, can you try with only the laptops with editor to the mixracks only and have the surfaces turned off.

re your #4 question. My misunderstanding of your setup. I’m still not used to the modular system components identification, I’m on two fixed format racks and 1 surface.
We run a wired laptop with editor in our overflow room for controlling the aux mix feeding that room, it can sit for hours untouched and not loose connection.

[UnderscoreParticipant]

Another thought just came to my mind while typing in your other post…. with your laptops, are you using DHCP or fixed IP’s.

If you are not, I would strongly recommend using fixed IP’s. this would avoid any ip release/renewal timer conflicts.

[UnderscoreParticipant]

I can’t say about ‘ethersound’ for the network link as I’ve not worked with it, but if editor works with it I don’t know why this wouldn’t work.

What will be different is that the laptop will become your remote screen, like Mark was suggesting. You will just be getting the screen information thru the network instead of the VGA output connection.
The built in screen is it’s own little computer system, independent from the surface processing. The file I mentioned above, when run, allows your laptop to ‘become’ the operating screen.

You will be able(and need) to still use the surface for your mixing, and your network traffic will most likely be reduced by not running editor.

[UnderscoreParticipant]

Have you looked into the sleep/hibernate settings in the laptop “wake on lan” settings, etc….
I’m not aware of any sleep/traffic settings in the editor software, they will only be in the laptop-either power management control, or in the network interface control, but not in the editor software.

On your ‘wired’ laptop, do you have the wifi turned off. I know that when I plug into our wired ace network, I make sure that my wifi is turned off to avoid connection conflicts with the wireless link.

Re your system setup, don’t have a complete mental picture, but it sounds like you are running a dual rack setup with 2 surfaces.
With a idr10 and a idr0, are you getting a digital split of inputs from somewhere else? How many channels are you dealing with.

[UnderscoreParticipant]

Just a thought, 2 surfaces, multiple mix racks, and 2 sessions of editor running make me think there might be too much traffic.
Have you confirmed you have no IP conflicts with the laptops.
Have you by chance tried just 1 editor session.
See my previous post about using you laptop as just a “remote” screen for the corresponding surface. Might help reduce the traffic on the ACE line.

[UnderscoreParticipant]

Here is another option as well.

If you have a windows laptop and can connect to the ACE network, there is a program that you can run that will give you your screen display/functionality on the laptop(except that it is not touchscreen, you will need to use the mouse).
The program is called, “DL5000SystemManager.exe”
The file is normally located in the firmware update package of files. You can download the firmware update package that includes this file if you don’t already have it.
I do believe that the file is firmware specific, so you will need to match your current revision.

[UnderscoreParticipant]

Ok, I’ll give that a look see.
Thanks.

[UnderscoreParticipant]

Ok, so I did some hands on experimenting tonight and am scratching my head a bit.
Our FOH setup is 3 hanging array’s Left, Center/Sub, and Right.
We have a Harmon DBX4820 in the back stage rack blending the current mono input to the 4 outputs.

Our main engineer would like to have a equal blend across all 3 LCR outputs, yet with the ability to pan to the L or R thru center. Plus the separate Sub channel.
I’m questioning if that’s possible at the idr level.

I tried the LCRSub mixer config but we weren’t getting the blend thru the C channel with stereo inputs. Mono inputs were only on the C channel until it was panned L or R, and couldn’t get it in all 3 at the same time.
The 4 outputs were set on the ganging page including routing and panning.

I can config the DBX such that L hang is just “left” input, R hang is just “right” input and the C hang is a blend of both. So then my idr output would only be LRSub. Also understanding that even when panned full left or right there would still be signal to the center.

Thoughts and theories are welcome.

Scott.

[UnderscoreParticipant]

Dooohhh, …’facepalm’…. yep that was it.
Thanks.

[UnderscoreParticipant]

Obviously something failed, and time for the vendor to investigate as it should most definitely be a warranty issue.
It could even be as simple as a wire connector became loose during shipping and finally disconnected.

I did notice that the software application I mentioned earlier is firmware version specific. If you have only had it a couple of weeks, it should most likely be Ver 1.94 which you can download from Allen & Heath’s website if you are interested.
You can also download the entire iLive editor program that you can run the mix rack from your laptop without the surface connected(obviously no surface inputs available) if needed in a pinch.

[UnderscoreParticipant]

removed by edit.

[UnderscoreParticipant]

I’m guessing that the power supply for the screen has quit.
I have read of some systems where the surface internals accumulated an over abundance of dust/dirt thru the ventilation, thus causing the power supply to overheat. I don’t recall if it just blew a fuse that could be replaced or if the entire power supply unit had to be replaced.

In the meantime, if you have a windows laptop and can connect to the ACE network, there is a program that you can run that will give you your screen display/functionality on the laptop(except that it is not touchscreen, you will need to use the mouse).
The program is called, “DL5000SystemManager.exe”
The file is normally located in the firmware update package of files. You can download the firmware update package that includes this file if you don’t already have it.

[UnderscoreParticipant]

I’m trying to understand your setup as we will also be going with a dual rack and ME-U in the future…..

Your connection to the ME-U, is from the slave rack port B, correct?
You are using 2 cat 5 connections? or just 1(bridged) for the ME-U link. I see above that your master/slave rack connection is bridged.

What I read of the ME-U user’s guide(as I’m sure you have read thoroughly) it appears that you have to choose which mix rack the ME-U receives it’s data from. It seems to imply you can’t get name/channel data from both, you have to choose one or the other.

Have you tried to select the slave mix rack as the source and see what happens?

[UnderscoreParticipant]

From what I have read on the user’s manual, you only can have 40 channels to the me-1, and those are patched thru the port b I/o setup. So you may have to decide what slave rack channels are sent to the meu output. That may or may not give you the channel names.

[UnderscoreParticipant]

Same reason we can’t see any slave rack in off-line mode…… not written in the program code.

[Author]

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