Hi Ash
We have c3500 and we had a stuck fader 2 months ago pre update.
I was told that the whole fader bank had to be replaced.
We paid for a new fader bank I did the install myself everything worked great .
We did the update with no problems ,then last week the same problem happened .
Same bank but different fader.
The console is perfectly clean only 3 years old.
We are very cautious about not leaving anything but the cover on the console
I’ve been wondering if it’s a common problem.