WiFi access stuck on “Network Initializing”

[Mel]

Often, when I boot up my CQ-18t, the CONTROL & NETWORK tab in CONFIG mode is stuck on “Network initializing…” with no options apparent to reset the WiFi. Powering off and on will reset the WiFi, but there should be a way to connect to WiFi without interruption of workflow.

[KeithJ A&H]

@Mel

The network hardware initialises on boot, so it’s not a software switch, though I couldn’t say that software/firmware isn’t related to what you’re seeing.
I’d recommend storing a copy of your show, then carrying out a firmware reinstallation via USB using a fresh copy of the latest firmware from the resources section of our site here – https://www.allen-heath.com/hardware/cq/cq-18t/resources/
Then perform a full factory reset by holding down HOME and SoftKey#1 when powering on.
Test the network in this state before reloading your show to rule out any software/firmware/data involvement.

If you’re still having issues, or if this points to something related to your show data, please contact us through support.allen-heath.com so we can investigate this further.

Thanks,
Keith.

[Mel]

I will try that.
Thanks for the quick reply.
Mel

[Juleulven]

same issue here just now … had it up and running yesterday. then powered down (proper) and turned on this afternoon and were stuck on initialize.
as soon as I forced my switch to use 100FDX on network instead of relying on “auto-mdx” then it worked fine…

[Author]

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