CQ18t network stuck on initialising

[Skydivedan]

Excuse the long post, just wanted to be detailed:

First time out with the CQ18t last night, running sound for several acts.

The desk had been booted up for around 30mins before I was ready to grab my iPad. Then found that the network was stuck on initialising.

Rebooted following the correct procedure. Still stuck, getting nervous now. Rebooted again, waited and waited. Enable Ethernet / WiFi access point buttons are both greyed out.

Rebooted one last time, waited. Decided to send someone to go collect my other desk. As they were leaving the network came live….

The trouble shooting guide says backup your settings and do a factory reset (I failed to have a usb stick in my kit). So I wasn’t so up for doing a reset..

Has anyone else had this issue?

[Skydivedan]

It’s running firmware version:
1.2.1 r4213

[Buck]

Had this problem one time a couple months ago but did not last as long as yours. I backup each time now to the mixer plus usb stick. Don’t know if its a glitch that a update can solve but strange it has happen to us
Then probably other units also just not reported. It only took one reboot for mine so I did not think about it anymore till I saw this post.

[Mark]

I had this exact same problem on my CQ18T, but it only occurred when the mixer had been powered off for around 45 mins or more. I found it didn’t complete the initialisation and I had to do a power off/on cycle (sometimes multiple times) to get it to work. I did a lot of testing with a couple of different firmware versions, factory reset, various different configurations, but in the end I returned the device for a replacement which has never shown this behaviour. I had a long dialogue with A&H support, but we never determined what the problem was. I you have this recurring it would be worthwhile raising a support ticket.

Thanks,

Mark

[Skydivedan]

Thanks both that’s really useful info.

I booted the desk up the next day and it had no problem, and then took it out that night for another event and again it was fine.

Cheers,

Dan

[Piesangj]

Mine has the same issue. Sometimes I have to reboot twice, sometimes 4 or 5 times. There might be a Dry Solder on the Network Board. I contacted my supplier and asked for a Replacement under Warranty, but they are trying everything to get out of that situation. Telling me there is a problem with stock.

[KeithJ A&H]

Hi all,

I’m sorry you are experiencing problems with initialisation. As it’s only affecting very few people/units, it’s a tricky one to reproduce, but we are currently investigating and at this time it appears to be related to the update process (to V1.2.1) and not hardware.
With that in mind, please try backing up your show, then use the USB update procedure to roll back to V1.1 before carrying out a factory reset, followed by a USB reinstall of V1.2.1.
You can then test the network, which may take a few minutes to initialise the first time (leave for 10 to be sure).
If all is working, you can reload your show.
If you are still seeing an issue after this, please contact us through support.allen-heath.com so we can investigate further with you.

Thanks,
Keith.

[Skydivedan]

Hi Keith,

Thank you for this, we appreciate your involvement. I will perform the advised steps and will report on how I get on.

Fingers crossed.

Thanks,
Dan

[JimmyLee]

I’m also still struggling with this issue. Just today tried the steps from Keith. (previously have tried them before prior to 1.2.1, but not straight from 1.1.0 to 1.2.1.). Will see how it goes, so far the last three boot ups have worked fine, we shall see.

[JimmyLee]

fourth boot up failed with stuck on initialising 🙁

[Skydivedan]

That’s really disappointing to hear. I still need to redo the update on mine. However, the last few bootups have been ok….

[XL888]

i am from hong kong, grabbed my unit around 4 months ago.
it got v1.2.1 firmware, and it got the same “network initialising” issue, have been frustrating with it!
keep reset or rebooting and no help at all.
it is a bit sad for A&H product………..

[kev]

Having the same issue since the purchase (v1.2.0), even after the v1.2.1 Firmware update.
I was using a Zoom L20-R, but the only wireless option was Bluetooth, and the connection was unstable and always disconnected.
Made my decision for the upgrade to CQ-18T, but was so disappointed by the issue.

The initializing issue happens two out of three times.
But still, it sucks when I have to keep restarting the device while my band member waits.

[Author]

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