Why my qu 16 screen color different

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This topic contains 3 replies, has 3 voices, and was last updated by Profile photo of byyu byyu 2 weeks, 4 days ago.

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  • #102324
    Profile photo of byyu
    byyu
    Participant

    Just bought one today, it works fine but the screen color is different its like in a light color mode, and I cant find how to change screen theme.
    Anybody know this issue?

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    #102326
    Profile photo of Mike C
    Mike C
    Participant

    There is only a screen brightness control.
    Hold the set up button down while turning the encoder knob below
    the screen, that will adjust the screen brightness.

    Maybe it’s just on full bright, if that does not help it looks
    like a screen display issue.
    If that is the case I would have your dealer get you another mixer
    since it brand new out of the box.

    #102329
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @byyu
    Unfortunately there is no theme or setting that could cause that, so I’m sorry to say this does look like a hardware issue.
    I see you are in the US, so please contact your distributor AM&S (https://www.allen-heath.com/dist_type/usa/) who will get this sorted for you ASAP and you can get on with enjoying your new Qu!
    Thanks,
    Keith

    #102330
    Profile photo of byyu
    byyu
    Participant

    Thank you Guys, I’ll contact my seller first, and see what’s the situation .

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