Waves SuperRack errors

[Perttu]

Hi all.

I know this is not a Waves Forum, but still hoping to find some help.

My client is seeing and hearing errors on S3000/DM0 -> WAVES3 -> SERVER-C -> NUC-system. The audio drop-out are very short.

-Clocking is digital and seems fine at 96kHz
-All new 1m CAT6 cables, tried spares as well
-All Windows10 settings should be as published here: https://www.waves.com/support/running-waves-soundgrid-on-pc-optimization-guidelines

Screenshot of SuperRack errors attached:

Any tips for finding the issue?

[Perttu]

Screenshot

Attachments:

You must be logged in to view attached files.

[Dave]

Does the NUC’s network card use a chipset that’s known to work well with waves? If you have a USB network “card” laying around, it might be worth trying that to see if the behavior changes.

I haven’t heard of that sort of thing making a difference recently, but in the past it’s sometimes mattered.

[Senny]

I had similar issues and it turned out to be the INTERNAL cable inside the Waves Server (extreme C) for me.

[Chris]

Did you follow the guidance below?

If you are using Intel® UHD graphic adapters, please follow the instructions in this article to make sure you have the correct driver version installed.

Being that you are using a NUC that probably applies to you.

We have had issues sometimes on start up where SoundGrid will change the default network adapter and we are sitting there for 5 minutes wondering why we don’t have sound, but we have not experienced drop outs yet.

[Author]

Posts