Waves SuperRack errors

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This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of Chris Chris 1 month, 2 weeks ago.

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  • #106041
    Profile photo of Perttu
    Perttu
    Participant

    Hi all.

    I know this is not a Waves Forum, but still hoping to find some help.

    My client is seeing and hearing errors on S3000/DM0 -> WAVES3 -> SERVER-C -> NUC-system. The audio drop-out are very short.

    -Clocking is digital and seems fine at 96kHz
    -All new 1m CAT6 cables, tried spares as well
    -All Windows10 settings should be as published here: https://www.waves.com/support/running-waves-soundgrid-on-pc-optimization-guidelines

    Screenshot of SuperRack errors attached:

    Any tips for finding the issue?

    #106042
    Profile photo of Perttu
    Perttu
    Participant

    Screenshot

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    #106347
    Profile photo of Dave
    Dave
    Participant

    Does the NUC’s network card use a chipset that’s known to work well with waves? If you have a USB network “card” laying around, it might be worth trying that to see if the behavior changes.

    I haven’t heard of that sort of thing making a difference recently, but in the past it’s sometimes mattered.

    #107239
    Profile photo of Senny
    Senny
    Participant

    I had similar issues and it turned out to be the INTERNAL cable inside the Waves Server (extreme C) for me.

    #107846
    Profile photo of Chris
    Chris
    Participant

    Did you follow the guidance below?

    If you are using Intel® UHD graphic adapters, please follow the instructions in this article to make sure you have the correct driver version installed.

    Being that you are using a NUC that probably applies to you.

    We have had issues sometimes on start up where SoundGrid will change the default network adapter and we are sitting there for 5 minutes wondering why we don’t have sound, but we have not experienced drop outs yet.

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