@dlivehope88 – sorry to hear you’re having issues.
In the first instance I would suggest formatting the USB drive on a PC or MAC using the FAT32 file system and then attempting to view it in the dLive. If they drive came formatted as NTFS out of the box then it would potentially not be recognised by the dLive system.
The dLive recording/playback technology is derived from our Qu-Drive technology so you can view the Qu-Drive USB Database here which will also be applicable to dLive USB compatibility:
Qu-Drive Compatible USB Device Database