SQ6 No scene recall

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This topic contains 5 replies, has 4 voices, and was last updated by Profile photo of ThijsD ThijsD 1 year, 5 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #82850
    Profile photo of Grace GCF
    Grace GCF
    Participant

    So today the SQ6 stopped recalling scenes. Any clue what might have happened or a quick fix?

    #82855
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Grace GCF,

    I’ve not heard of this happening before. Could you please forward a link to a video of this behaviour to support@allen-heath.com?

    Thanks

    Alex

    #82859
    Profile photo of Grace GCF
    Grace GCF
    Participant

    I will email to support but here is the link

    #87401
    Profile photo of JorgeUruguay
    JorgeUruguay
    Participant

    Hola, tengo el mismo problema con sq7, me dice escena corrupta, agradezco ayuda urgente, tengo show mañana con varias bandas y no podré grabar escenas porque no las llama de nuevo
    Gracias

    #87441
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Jorge,

    If you are having a similar problem on your system, please start a ticket at support.allen-heath.com as, although we do not yet know the root cause, we are looking into this why this behaviour happening at the moment.

    Thanks!
    Alex

    #87445
    Profile photo of ThijsD
    ThijsD
    Participant

    Hey Alex,

    I had the same problem with my SQ6. I was able to store a scene, however when i tried to store changes and overwrite the scene , the scene was corrupt and even changed the name automaticly. Lost a day of work due to the issue. After i installed all the firmware updates starting from 1.2.2 till 1.4.3, the problem is solved for now.
    I bought my SQ6 a week ago with firmware 1.4.3 installed.

    Best regards,
    Thijs

Viewing 6 posts - 1 through 6 (of 6 total)

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