SQ6 Missing Serial

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 7 months, 2 weeks ago.

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  • 2023/09/24 at 3:40 pm #115109
    Profile photo of Cam
    Cam
    Participant

    Hi, we aquired an Sq6 through aquisition of another company. Unfortunatly the serial number has been worn off the rear of the unit, I believe where the previous owners had an asset tag. Is there another location inside the unit to discover the serial number to allow for plugin activation?

    2023/10/01 at 3:17 pm #115281
    Profile photo of Vineyard Media
    Vineyard Media
    Participant

    IIRC, you just need the DNA code, which can be found in Utility -> General -> Diagnostics tab (also in the Add-ons tab).

    2023/10/02 at 9:39 am #115298
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @Cam

    Yes, if you contact us through support.allen-heath.com with the DNA of the unit, we should be able to check back through records to find your serial number.

    Thanks,
    Keith.

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