SQ5 to GX4816 to dx168 connection issue

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This topic contains 6 replies, has 4 voices, and was last updated by Profile photo of Mike C Mike C 1 month, 1 week ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #120101
    Profile photo of Hinkley
    Hinkley
    Participant

    Hello,
    First post here,
    We have an SQ5 connected to a GX4816 then to a DX168 connected to DX1 on the GX4816,
    Every so often we can hear a clicking sound from the GX and the DX and it drops the DX168 for a couple of seconds then comes back. Any audio from the DX is out at the same time this happens.
    The SQ has v 1.5.10 firmware.
    Anyone else experience this or heard of this issue?
    Any help is is always appreciated.
    Thank You

    #120122
    Profile photo of James
    James
    Keymaster

    Hi Hinkley,

    I’m sorry to hear that you have an issue with your I/O device.
    This could be the result of several things and will need proper investigation.
    Please open a support ticket at support@allen-heath.com and one if the team will be happy to help.

    #120126
    Profile photo of Mike C
    Mike C
    Participant

    Have you tried running some temporary cat cables for a test?
    How long are the cable runs, the cable type, termination type?

    Maybe take the boxes to mixer and connect them with some short cables to see what happens.

    #120130
    Profile photo of Hinkley
    Hinkley
    Participant

    Hello and Thank You for the suggestions.
    I have opened a case with AH.
    I have am using 50 foot cables now, unfortunately with the same result.
    I am now checking my cables as some have the shield not connected.
    The sad part is it will work for a couple hours or a couple minutes.
    Will share what we find out.
    Thank You Again

    #120132
    Profile photo of Brian
    Brian
    Participant

    Hopefully A&H will help track down the root of the problem.

    I can say that my personal experience connecting a DX168 to a GX4816 has been rock solid. I’ve never had a disconnection and have been using this setup for at least 12 months.

    #120137
    Profile photo of Hinkley
    Hinkley
    Participant

    Hi,
    We were using a 100m cable from foh to gx4816 then another 100m cable from gx to DX168, big room, 2 stages.
    I replaced some shabby looking rj45 ends with new shielded ones, seems to be holding up well now.
    We shall see.
    Thank You

    #120139
    Profile photo of Mike C
    Mike C
    Participant

    You are at the max length. Is the cable one continuous piece?

    Is it shielded cat cable?

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