SQ5 to GX4816 to dx168 connection issue

[Hinkley]

Hello,
First post here,
We have an SQ5 connected to a GX4816 then to a DX168 connected to DX1 on the GX4816,
Every so often we can hear a clicking sound from the GX and the DX and it drops the DX168 for a couple of seconds then comes back. Any audio from the DX is out at the same time this happens.
The SQ has v 1.5.10 firmware.
Anyone else experience this or heard of this issue?
Any help is is always appreciated.
Thank You

[James]

Hi Hinkley,

I’m sorry to hear that you have an issue with your I/O device.
This could be the result of several things and will need proper investigation.
Please open a support ticket at support@allen-heath.com and one if the team will be happy to help.

[Mike C]

Have you tried running some temporary cat cables for a test?
How long are the cable runs, the cable type, termination type?

Maybe take the boxes to mixer and connect them with some short cables to see what happens.

[Hinkley]

Hello and Thank You for the suggestions.
I have opened a case with AH.
I have am using 50 foot cables now, unfortunately with the same result.
I am now checking my cables as some have the shield not connected.
The sad part is it will work for a couple hours or a couple minutes.
Will share what we find out.
Thank You Again

[Brian]

Hopefully A&H will help track down the root of the problem.

I can say that my personal experience connecting a DX168 to a GX4816 has been rock solid. I’ve never had a disconnection and have been using this setup for at least 12 months.

[Hinkley]

Hi,
We were using a 100m cable from foh to gx4816 then another 100m cable from gx to DX168, big room, 2 stages.
I replaced some shabby looking rj45 ends with new shielded ones, seems to be holding up well now.
We shall see.
Thank You

[Mike C]

You are at the max length. Is the cable one continuous piece?

Is it shielded cat cable?

[Author]

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