Hello,
First post here,
We have an SQ5 connected to a GX4816 then to a DX168 connected to DX1 on the GX4816,
Every so often we can hear a clicking sound from the GX and the DX and it drops the DX168 for a couple of seconds then comes back. Any audio from the DX is out at the same time this happens.
The SQ has v 1.5.10 firmware.
Anyone else experience this or heard of this issue?
Any help is is always appreciated.
Thank You
I’m sorry to hear that you have an issue with your I/O device.
This could be the result of several things and will need proper investigation.
Please open a support ticket at support@allen-heath.com and one if the team will be happy to help.
Hello and Thank You for the suggestions.
I have opened a case with AH.
I have am using 50 foot cables now, unfortunately with the same result.
I am now checking my cables as some have the shield not connected.
The sad part is it will work for a couple hours or a couple minutes.
Will share what we find out.
Thank You Again
Hopefully A&H will help track down the root of the problem.
I can say that my personal experience connecting a DX168 to a GX4816 has been rock solid. I’ve never had a disconnection and have been using this setup for at least 12 months.
Hi,
We were using a 100m cable from foh to gx4816 then another 100m cable from gx to DX168, big room, 2 stages.
I replaced some shabby looking rj45 ends with new shielded ones, seems to be holding up well now.
We shall see.
Thank You
