SQ5 Firmware Update

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This topic contains 28 replies, has 17 voices, and was last updated by Profile photo of WNP2019 WNP2019 2 weeks, 6 days ago.

Viewing 15 posts - 1 through 15 (of 29 total)
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  • #115691
    Profile photo of Kea
    Kea
    Participant

    Many times reading, but first post:
    Our SQ5 won’t recognise the firmware update file. The USB is the same we’ve always used, desk tea to SQ Drive, USB re-formatted, firmware downloaded from A&H site is SQ-5UPG_1_5_10r4132, only bin file copied onto USB, copied to root location alongside ASHQ, Restarted desk.
    Current firmware is 1.5.0 r3883. Tried second USB all as above and still the desk says “No image found”
    I’m sure it’s something obvious, but what am I missing?
    Thanks in advance

    #115692
    Profile photo of acovington7920
    acovington7920
    Participant

    Be sure your USB drive is a 2.0 model instead of 3.0. It’s supposed to be backwards compatible but this same issue has affected me before.

    #115696
    Profile photo of SteffenR
    SteffenR
    Participant

    Try to restart with a 20 second power loss to empty all buffers and initialize the USB chipset. Maybe it helps.

    #115757
    Profile photo of acovington7920
    acovington7920
    Participant

    Any luck?

    #115772
    Profile photo of Scott
    Scott
    Participant

    There was another user here on the forums that had a similar problem, and they had to try several brands of USB sticks before the mixer saw the image file. So if you switched USB sticks, but they are all the same brand, try another brand.

    #115799
    Profile photo of Huanpiano
    Huanpiano
    Participant

    I am having the same issue when trying to run firmware 1.5.10 on my SQ5, keep getting no image found. I’ve tried several USB thumb drives but still no luck. Doesn’t make any sense at all. 🙁

    #115812
    Profile photo of Kea
    Kea
    Participant

    I’ve tried two different types of USB, and have tried a long power off. I’ll keep trying different USB types
    Thanks for the input all

    #115813
    Profile photo of Tobi
    Tobi
    Participant

    Did you Format the Drive in SQ?

    #115823
    Profile photo of jmannn
    jmannn
    Participant

    I have a SQ5 and a SQ6 and I couldn’t update to 1.5.10 on either board and I have always used the same flash drives to update my boards. I downloaded the files on my 2019 MBP which was recently upgraded to Sonoma 14.0 and unzipped the file and copied the .bin file to my rout directory of my flash drive formatted in my SQ as always. no image found, so I downloaded the same file on my Windows 10 PC and extracted the file with WinZip and everything worked as normal and upgraded the firmware no problem. Can’t say for certain but it appears that my Mac was corrupting the download when unzipping the file. Who Knows

    #115826
    Profile photo of Tobi
    Tobi
    Participant

    another bug in SQ FAT Filesystem?

    Again: Did you format the Drive in SQ?

    #115827
    Profile photo of Huanpiano
    Huanpiano
    Participant

    I did format the usb thumb drive in SQ — done several times just to make sure. Then downloaded and copied the firmware file to the thumb drive, but still get the same message no image found.

    #115832
    Profile photo of Huanpiano
    Huanpiano
    Participant

    Problem SOLVED when I use Windows machine.
    – Format the USB drive from the SQ5
    – Download the Firmware zip file from Windows machine
    – Extract the file
    – Copy the BIN file to the root of the USB drive.

    #116826
    Profile photo of ChrisLA1
    ChrisLA1
    Participant

    Same issue. Solved in a similar fashion.
    It seems the SQ has a hard time digesting files written on a FAT32 USB stick by MacOS. Had to borrow a Windows laptop.

    #117801
    Profile photo of Art
    Art
    Participant

    Wow! What an interesting problem and an interesting solution. I had the same issue and resolved it the same way. Thanks!

    #117914
    Profile photo of CurtisJudd
    CurtisJudd
    Participant

    To add a tiny bit more detail, I don’t have a Windows machine and while multiple attempts to download 1.5.10 on a macOS Sonoma and then copy to a thumb drive (same that I’ve used for previous updates), downloading the firmware on an older computer with macOS Monterrey to the same thumb drive worked fine. So it appears that at least macOS Sonoma may be the problem (not sure about Ventura).

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