SQ repair return time

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This topic contains 5 replies, has 6 voices, and was last updated by Profile photo of Aditi Aditi 4 months ago.

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  • #83883
    Profile photo of Andre S
    Andre S
    Participant

    Hi guys and girls,

    my SQ5s touchscreen rotary encoder did not work as expected so I send it in for a repair here in Germany. I was told they will replace a certain part and are now waiting for that part to arrive from A&H. My Board is now almost 5 weeks in the repair shop…I had to do 8 jobs on my old (but fully functional) x32.

    So, i wanna know: How long have you been waiting for you SQ to be repaired?

    @KeithJ A&H
    Is 5 and more week the usual time for a board to be repaired?

    Cheers

    #83884
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    Hi @andreschaier ,

    Repair times on any of our products vary depending on lots of different things including:
    – the nature of the issue
    – the availability of parts (both our distributors and ourselves hold stock of parts to speed up the process)
    – the workload of the distributor (some distributors look after many different manufacturers too)

    One of the reasons we almost entirely work with exclusive distribution in each country/region is that we can rely on their work as well as ensure users of our products receive the best service possible.
    For warranty repairs, we actively encourage complete swaps of internal circuit boards too, rather than component level replacement/repair.

    In your case, Audio Technica DE are very good and quick with support and they would be the guys who could let you know an estimate of how long it will take. Hopefully very shortly!

    Cheers,
    Keith.

    #83886
    Profile photo of TonmeisterDaniel
    TonmeisterDaniel
    Participant

    My SQ 6 is also sent to be repaired at Audio Technica DE. It´s a shame i had to send it in after less than one year of use. But two of the encoders were almost not usable…

    I hope i get it back soon. It is out more than 3 weeks now.

    #83887
    Profile photo of titoen
    titoen
    Participant

    I’ve had to send in mine twice… first for the Aux/Mix buttons not working (carbon flake build up) and now after I bought an SQ Link IO card and it didn’t work so had to get it fixed and it’s been about 6 weeks (5 Weeks at “Authorized” repair center and 1 week at A&H since repair center could not fix it) now to… Still don’t have it… Sucks that the manufacturing warranty expired but I bought the pro coverage from GC so that is covering this. Which I can’t see how if I would have never bought an IO card and I’m out of Warranty and extended coverage what I would have had to do and now my IO port doesn’t work? Guess lucky I found it before this happened.

    Tried to get my money back and just get a newer SQ but so far I’m still stuck and A&H will “fix” it again and for me to hope it doesn’t have another issue.

    #83892
    Profile photo of Mfk0815
    Mfk0815
    Participant

    I think that is a general issue nowadays based on centralized service centers and small stock of spare parts in those centers. So this parts have to be transported almost once over the globe. Luckily my local dealer i trust supports their customer by offering them a replacement during the broken piece is on the way. But unfortunately this is a very seldom practice.

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