SoftKey 8 Failiure

Forums Forums SQ Forums SQ troubleshooting SoftKey 8 Failiure

This topic contains 3 replies, has 3 voices, and was last updated by Profile photo of Alex A&H Alex A&H 3 years, 2 months ago.

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  • #68958
    Profile photo of andiabwaerts
    andiabwaerts
    Participant

    Dear support,

    I am expiriencing a non functional softkey number 8 on a sq5 console. the button doesn’t react to pressing, regardless of which function it gets assigned to. the led seems to react correctly to the assigned function, for example tap tempo functions or mix assign functions. but if i use the button itself it doesn’t do, what it should.
    this error came up suddenly, so the button has worked before. also mix parameter reset or full system reset didn’t solve the problem.

    does any forum-user know, what the best and fastest way for warranty-cases is?
    and of course I already got rid of the original packaging… :-/

    thanks, andi

    #68967
    Profile photo of Art
    Art
    Participant

    Contact your dealer or tech support from here

    #68968
    Profile photo of Art
    Art
    Participant

    Contact your dealer or tech support from here.

    #68981
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Andi,

    The fastest way to get any hardware issues resolved is to contact your local distributor. You can find their details here: http://www.allen-heath.com/where-to-buy/

    Many thanks

    Alex

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