QU16 CH 1-8, Main, Mix 1 – 8 “Mute”, “Sel”, and “PAFL” not working

[Harry]

I can’t select those functions physically on the board, therefore can’t adjust any parameters. I can connect via the phone or iPad remotely and adjust anything I need to. I’ve updated the firmware and done hard resets multiple times. Faders work. Help?

[Mike C]

On the mixer surface are you by chance in the custom layer with nothing assigned to those
channel slots?

While using the app for control do you see the board respond to the changes like if you mute a channel on the app the mute lights up for that channel on the mixer.

[Harry]

Thank you for replying Mike – I am not using any Custom Layers (they are all set to “X”)

I do see lights go on and off for the Mute and PAFL, and the fader responds (and the functions are working).

[Mike C]

So you see the mute / PFL lights respond from the app control but pushing the
button on the surface does nothing.

Does the surface fader control audio levels?

Speaking of the custom layer, take the 8 channels that do not respond and assign them
to higher number channels on the custom layer and see what happens.

It’s sounding like a hardware issue.

[Harry]

The fader moves and the lights respond. I will do the custom layer tomorrow. Thanks Mike!

[Author]

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