QU16 CH 1-8, Main, Mix 1 – 8 “Mute”, “Sel”, and “PAFL” not working

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  • #127151
    Profile photo of HarryHarry
    Participant

    I can’t select those functions physically on the board, therefore can’t adjust any parameters. I can connect via the phone or iPad remotely and adjust anything I need to. I’ve updated the firmware and done hard resets multiple times. Faders work. Help?

    #127156
    Profile photo of Mike CMike C
    Participant

    On the mixer surface are you by chance in the custom layer with nothing assigned to those
    channel slots?

    While using the app for control do you see the board respond to the changes like if you mute a channel on the app the mute lights up for that channel on the mixer.

    #127157
    Profile photo of HarryHarry
    Participant

    Thank you for replying Mike – I am not using any Custom Layers (they are all set to “X”)

    I do see lights go on and off for the Mute and PAFL, and the fader responds (and the functions are working).

    #127161
    Profile photo of Mike CMike C
    Participant

    So you see the mute / PFL lights respond from the app control but pushing the
    button on the surface does nothing.

    Does the surface fader control audio levels?

    Speaking of the custom layer, take the 8 channels that do not respond and assign them
    to higher number channels on the custom layer and see what happens.

    It’s sounding like a hardware issue.

    #127197
    Profile photo of HarryHarry
    Participant

    The fader moves and the lights respond. I will do the custom layer tomorrow. Thanks Mike!

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