QU PAC with AR84

[dpdanParticipant]

I would like to reiterate what Dick asked..
what version firmware is being used,,, and I would like to suggest that you save your shows first to a USB thumb drive,
then download the newest firmware from A&H, and with the AR84 connected, do the update.

And yes, gamsjager2013 has perfect feedback and would not likely knowingly sell defective gear, if he still has another one,
I would ask for him to replace it.

[Dick ReesParticipant]

Dan…

I think you’re quite correct on both the cabling and the firmware.

The basic problem I sense here is that of an assumption or set of assumptions by the user regarding the problem and the resultant tunnel vision or closed-mindedness so antithetical to solving engineering problems. No slight intended or blame assigned as this is merely human behaviour to which we are all subject.

In problem solving, EVERYTHING is suspect until incontrovertible proof obtains. Even then, results of a prior investigative step must always be reaffirmed in light of succeeding steps.

Question EVERYTHING…assume NOTHING.

[zfigzParticipant]

i can confirm that the cat5 cables that i’m using are not crossover and are indeed patch cables. i’ve also tried a few different cables in case one was bad.

i also went with the older firmware and then back to the newest firmware (1.90). still nothing.

i really hope it’s a user error, i hate sending things back.

[[XAP]BobParticipant]

I think is where an A&H support email would be useful.

If the dSnake logo is showing on screen, and the I/O is assignable… then we ought to have signal (both ways).

For the outputs I would try the oscillator on board

[zfigzParticipant]

Yes, I’ve been in touch with A&H. They asked me to do a reset of the unit, which I did, but nothing resolved as of yet.

Just got in touch with the seller and they’re alsoo looking into it since they’re an A&H distributor

[[XAP]BobParticipant]

Ok, at least the true support channels are being tapped as well..

[gamsjager2013Participant]

Hello All

I’m the seller of this unit

We are an authorized dealer of Allen and Heath and have been for 10 years with perfect history.

This unit was a demo/test unit for our shop and never saw a gig. It was tested on a GLD and Qu-pac before leaving our shop and worked perfect

I’m seeing issues with many Qu-pacs and ABS168’s and AR84 units

I’m going to test another one of the AR84’s with our qu-pac and see what happens – i’m starting to think this is a bug with QU-pac software

Don

[zfigzParticipant]

Hey Don,

I most definitely agree that it’s something to do with the firmware on each. From what I’ve read, the expander audio rack is “supposed” to download the firmware from the mixer, but I don’t know if that’s happening or not.

I’ve tried both firmware 1.82 and 1.90, but got nothing.

Thanks for being so responsive/helpful, Don! Really appreciate it.

Best,
Ian

[MarkPAmanParticipant]

Didn’t I read that AR/AB firmware can only be updated by a GLD, and not a Qu?

[papromikeParticipant]

I’m in Austin, not too far away from you in San Antonio, I am out of town for the next few days on business, but will be back in Austin by Friday. I have all of the gear at a local rehearsal facility in Austin, if you wanted to meet up I can walk you through your and see if it’s actually an issue or if it’s something else.

In the meantime, try contacting our tech-support. And have them walk you through it, if you have not done so already. They can usually resolve these issues over the phone. Also please take a screenshot of your D snake routing.

[zfigzParticipant]

thanks, papromike. just moved from austin after living there for 10 years. i’m in touch with A&H and also supplied screenshots of my dSnake routing earlier in the thread.

i have a hunch that the firmware isn’t being sent to the AR from the QU. we shall see!

[joel77Participant]

Hi A&H experts,

I know this is an older thread, but I’m having the same issue with a QU-SB and an AR84. Can’t seem to get the AR84 to pass signal. I have connection between the two and I’ve patched it in, per the instructions, but no luck yet.

I found this thread and thought I’d ask if the OP ever got it working and what the solutions turned out to be.

Thanks in advance for any help.

Joel

[zfigzParticipant]

i ended up sending it back and also got a special Ethernet cable that the seller provided.

[debzdoodleParticipant]

deleted – didn’t see the date of OP – sorry

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