OBS clips audio feed from SQ5 (USB)

[jayanthjohn]

We experienced audio being clipped or muted in OBS setup for live streaming. This happens especially when music is played or when multiple microphones are used at one time. Does not happen when individual microphones are active.

Replaced the PC with 2 other laptops and similar OBS setup, and there were no issues ie it worked fine.

Has anyone experienced this and if so what needs to be done to rectify this? PC seems fine and can detect the SQ mixer directly connected via USB or it also detects the interface (Euphoria) – but in both cases, audio clips.

[Mike C]

In the OBS if there are any audio filters turned on remove them, the noise remover filter will do what you describe.

[jayanthjohn]

Thanks for the advise Mike, however I have not setup any filter yet it behaves as if a filter was in place. The drivers were all updated too.

[Rafael A&H]

Hello @Jayanthjohn,
Is it possible that you have some kind of limiter set on your OBS setup?
If you don’t see signal clipping on the mixer, and you are able to monitor your feed to make sure it doesn’t clip or cut, then this seems to be more on the side of OBS rather than the mixer itself.
Perhaps you can try to adjust the level of signal being send to OBS.

Cheers,
Rafael

[jayanthjohn]

Hi Mike & Rafael,

After few days of troubleshooting I narrowed down the issue to Windows Sound Input (Communications) properties where the option was enabled to “Reduce the volume of other sounds by 50%” – essentially muting when speech was not detected ie group singing or musical instruments playing.

Solved the issue after selecting the option “Do nothing”. Attaching snapshot of the settings in Windows here.

[Mike C]

Where was the menu that option is in? Could be handy to know at some point!

The attachment must not have linked to your message.

[jayanthjohn]

Open Control Panel > Hardware and Sound > Sound > Audio properties page > Communications tab. You can also open the Sound settings via Settings > System > Sound > More sound settings.

The options available are:

Mute all other sounds
Reduce the volume of other sounds by 80%
Reduce the volume of other sounds by 50%
Do nothing.

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