multitrack recording errors after v1.4.3 update?

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This topic contains 4 replies, has 3 voices, and was last updated by Profile photo of Alex A&H Alex A&H 1 year, 6 months ago.

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  • #86826
    Profile photo of woutersnoei
    woutersnoei
    Participant

    Hi,

    I’ve used the USB multitrack recording option on my 128GB USB stick (Sandisk) a couple of times without problems, but it seems that since I updated to the new firmware version it has a hard time coping; the USB load goes up and a little yellow text shows multiple errors. Also I hear clicks in the recordings. I’m not doing anything different from before, could it be that something was changed in the update?

    cheers & thanks,
    Wouter

    #86830
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Wouter,

    Please start a ticket at support.allen-heath.com for assistance with this.

    It’s important to note that we do not recommend using stick/flash style drives for SQ-Drive recording/playback, and SSD or HDD style drives should be used instead.

    Thanks! Alex

    #86834
    Profile photo of xyz
    xyz
    Participant

    It’s important to note that we do not recommend using stick/flash style drives for SQ-Drive recording/playback, and SSD or HDD style drives should be used instead.

    oh that’s interesting?
    Why is that?
    Is that to eliminate people that try to use inferior memory sticks?

    #86842
    Profile photo of woutersnoei
    woutersnoei
    Participant

    Thanks, I’ll test some more and open a ticket.

    About the disks; indeed interesting, I didn’t read that before. The usb connection is not very handily placed for such disks..

    Cheers & thanks,
    Wouter

    #86854
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi XYZ,

    Generally speaking, SSD and HDD drives perform much better for this task, so although it is possible for some flash/stick style drive to work for recording/playback, they are generally not suitable so we don’t recommend them.

    There are many variables as to why some drives don’t work well, such as speed or the data transfer method used – to name a couple, so there isn’t just one specification to look for.

    We have some more details about this here: http://support.allen-heath.com/Knowledgebase/Article/View/1183

    Thanks!
    Alex

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