Topic: DT168 Preamp Not Responsive | Allen & Heath Digital Community

DT168 Preamp Not Responsive

Tagged: Dt168

This topic contains 3 replies, has 2 voices, and was last updated by SouthRidge_Nate 1 year, 7 months ago.

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2022/09/27 at 4:42 pm #109234

SouthRidge_Nate
Participant

Does anyone have any troubleshooting suggestions for a non-responsive input preamp on the DT168.

For our drum kit I’ve got channels 9-16 indicating that phantom power is on (red led), however back at the console (SQ-6) I have no control of turning phantom power on or off. If I take the mic/cable (requires phantom power) and plug into another preamp that we use for the drum kit, I get audio signal through that channel so I know it’s not the mic or cable.

I have tried power cycling the entire system a couple of times but this preamp remains in a non functional state.

2022/09/27 at 7:36 pm #109235

Brian
Participant

Allen and Heath makes a software to control Dante stage boxes without having to use a console. I realize it’s a long shot, but you might want to install that software and see if you can control the preamp using the software.

2022/09/27 at 8:10 pm #109237

SouthRidge_Nate
Participant

Hi Brian,
Thanks for the suggestion, I’m downloading the Dante Preamp Controller and will try that out.

2022/09/27 at 8:54 pm #109240

SouthRidge_Nate
Participant

Well I couldn’t get the software working, I’ll work on that another time. However, in attempting to get the software working I opened up Dante Controller and immediately I saw my problem, someone had changed the link of transmitter to receiver for the DT168 to SQ-6. Re-established the correct link and it all worked.

Lesson learned…. don’t forget someone may make unauthorized changes to the Dante Controller (insert face-palm)!
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