Dlive C2500 password reset

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  • This topic has 2 replies, 2 voices, and was last updated 3 years ago by Profile photo of ChadChad.
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  • 2021/11/23 at 7:11 pm #104575
    Profile photo of ChadChad
    Participant

    Nobody can remember the password set for admin on my church’s C2500. I’ve tried the hard reset from this page
    https://support.allen-heath.com/hc/en-gb/articles/4402906647057-dLive-Surface-Hard-Reset
    but it doesn’t remove the user profiles.

    Is there another way to reset the admin password? I need to get into admin so I can set up a few more users for custom control.

    Thanks

    2021/11/24 at 8:12 am #104584
    Profile photo of Nicola A&HNicola A&H
    Keymaster

    Hi Chad,

    You need to contact your dealer, installer/integrator or our distribution partner in the US I’m afraid.
    User profiles and passwords are stored in the MixRack. Posting the reset procedure on a public forum would defeat the purpose of password protection.

    2021/11/24 at 12:55 pm #104591
    Profile photo of ChadChad
    Participant

    Thanks. I thought the users were stored on the surface. Our installer hasn’t been much help after the fact. But knowing it’s the mixrack I think I know what to do now. Just have to wait until after the holidays now.

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