CQ-20B WIFI not found after start

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This topic contains 3 replies, has 4 voices, and was last updated by Profile photo of keybits keybits 1 week, 2 days ago.

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  • 2023/11/21 at 11:33 am #116799
    Profile photo of smadep
    smadep
    Participant

    When I turn my CQ-20B (by plugging it in) its WIFI is not visible always.
    I have to unplug => replug and only then it might be available.

    Is there any way to file a support ticket for my (registered) device? Didn’t find any on the main website’s support section.

    Thanks & Regards,

    Stefan

    2023/11/21 at 12:04 pm #116801
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @smadep

    You can submit a ticket through support.allen-heath.com

    Thanks,
    Keith.

    2024/05/01 at 6:33 pm #121780
    Profile photo of John
    John
    Participant

    I’m seeing this too. Sometimes the wi-fi doesn’t come up properly, and I need to unplug the power cord and plug it back in. Is there any resolution for this?
    (CQ-20B v1.1.1)

    2024/05/11 at 12:15 pm #122026
    Profile photo of keybits
    keybits
    Participant

    I am also experiencing this. Nothing appearing in the ‘Choose Unit’ screen on CQ mixpad.

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