Haha, classic. Send it back to us, wait 3 months, meanwhile you don’t have it for shows, then we’ll say it’s not covered in warranty and give you a price that’s almost as much as buying a new one to fix it. The warranty is only one year, IF they determine it’s covered. And I’m not really ragging on A&H too much for this, it’s pretty standard practice.
I bet it’s got a screw ring on the bottom of it that’s loose, so it spins. Spinning will break the wires, so don’t do that. Probably have to open it up and see if you can get to the place where it’s attached.
I would open it up and see if I could fix it. Or you could use an external router and wait out the year warranty and then do it. But then again I have repaired many things over the years. YMMV, I take no responsibility for whatever happens. 🙂
