C3500 Surface becomes non-responsive

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This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of Brian Brian 4 months, 2 weeks ago.

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    Profile photo of Chuck

    we have a C3500 with DM0 running firmware v1.98. this was installed last summer and recent began having this issue.
    we’ll notice when a button is pressed there is a lag of a second or two before the Surface responds.
    Over the next few minutes this time lag increases to several seconds and longer. we’ve timed one lag at 4 minutes.
    During this time audio processing continues to occur although no changes can be made on the surface.
    Eventually the surface becomes completely non-responsible and we have to power cycle it.
    The DM0 shows no errors.
    Once the reboot completes the Surface operates normally. It has been a few minutes to a few hours before the next event occurs.
    This started about 3 weeks ago. There have been no changes to the equipment connected to the control network.
    Log have been sent to A&H and are awaiting their review.
    Perhaps has anyone else seen this behavior?

    Profile photo of Mathias Thunbo
    Mathias Thunbo

    What equipment do you have connected to the control network?

    Profile photo of Brian

    I would suggest checking two things. First, make sure you are using a shielded ethernet cable that is Cat5e or higher rated. You must use shielded cables to work reliably. Second, double check your network settings. If there is a conflict or if devices are set to DHCP and there is no DHCP server located, it can definitely cause connection issues.

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