Avantis freezing

[tperk005Participant]

Since we upgraded to 1.10 back at the end of March, every now and then our Avantis will completely freeze up forcing us to do a forced restarted. It happens at really random times, no rhyme or reason to it. But usually after about 2 hours is when it would freeze. At first I thought it might be a networking issue. Originally had other computers on the same network and after some tests, running it without the network cable was the only thing that caused it not to freeze. So I set up a completely new network with just the Avantis and an iPad running the mix app. Ran the console for 7 hours a few days ago and had absolutely no issues. Today, after about 4 hours, the board decided to freeze again.

Anyone else having a similar issue? Sweetwater/A&H have suggested restoring to factory settings and try to downgrade the firmware back to 1.03.

[AudioBLParticipant]

Hi @tperk005

We had the same issue from now and then. But it never happened during a show luckily. I hope that the 1.11 firmware upgrade will be available soon.

[Nicola A&HKeymaster]

V1.11 should be out soon, however the fact the mixer was not freezing when disconnected from the network points to a possible network conflict. Was the recent freeze just with iPad and router?

Before downgrading I would suggest opening a ticket with our Support team, giving as much detail of your network setup as possible. IP address and subnet of mixer, router, and any other device on the network, also DHCP range of the router or server.

[Florian SteppkeParticipant]

Did the firmware update solve the problem?

[AudioBLParticipant]

Hi @Flow Steppke

We had no crash since then. But with version 1.10 it happend only from now and then. So it is difficult to say. But I think Yes. It is solved.

[micah@utmParticipant]

I just had an Avantis freeze up on me (firmware v1.11). We haven’t had it long enough to run a session or show with it. I’ve just been going through menus acquainting myself with everything. We did install a Dante 128×128 card and connect it to the network via said Dante card a few days ago. At the time of freezing, I think I had a couple of Routing menus open and moved two faders simultaneously, but I should think that’s a pretty light load for the processing power in this machine. At any rate, v1.11 still freezes, at least on our desk.

[Florian SteppkeParticipant]

My Avantis v1.11. with Dante 64×64 also freezed 3 times. No lan involved. Audio is still passing.

[tperk005Participant]

I went back down to V1.03 about a 2 months ago and have since had zero issues with the console. On V1.10 it was freezing up every other week pretty much. But back on V1.03, it’s been running like a champ. So I’m going to go with V1.10 being the issues for sure.

[Florian SteppkeParticipant]

Ok i downgraded to 1.03. Now all the old bugs are back. I hope that the freezing issue is gone for now and a&h is working on a solution.

[Florian SteppkeParticipant]

Maybe someone from a&h could give a hint if there is a solution for the freezing problem. A new firmware update or whatever.

[soundfoxParticipant]

Avantis updated to 1.11 – loads the last open scene when turned on and freezes when trying to edit. If I call up any scene after turning it on, there will be no freezing. So far this has not happened to me on any other (SQ, GLD, QL, CL, Si, …) console. During operation, it sometimes happens that the displays respond slowly.

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