Avantis Freezing for 5 secs at a time

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This topic contains 7 replies, has 3 voices, and was last updated by Profile photo of Crwoo Crwoo 3 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #106462
    Profile photo of psarahtonen
    psarahtonen
    Participant

    We have the firmware v1.13 and everything was working for 2 weeks and then today… The board, levels indicators, buttons, rotaries, everything freezes for about 5 secs for 5 seconds and then works again for 5 secs and over and over and over…

    For instance, the RTA meter will freeze for 5 seconds, then animate for 5, then freeze, etc.

    When the board is in the active 5 second state everything seems to work. in the inactive 5 second state all the rotaries and faders seem to make their adjustment which is then applied as soon as it unfreezes. However, mute buttons and soft buttons only work and toggle their function when in the 5 second active state.

    Troubleshooting so far with no effect:
    – power cycled both hard and soft shutdowns
    – reloaded scenes
    – turned off Dante

    So… anyone else? Any theories?

    video of symptoms available on request

    #106466
    Profile photo of Nicola A&H
    Nicola A&H
    Keymaster

    We’d be interested in having a look at your logs and Show file. Could you start a ticket at https://support.allen-heath.com/ and attach both?

    #106487
    Profile photo of psarahtonen
    psarahtonen
    Participant

    THanks Nicola- I’ll figure out how to save log files and get that to you.

    Further troubleshooting that did NOT resolve the issue are:
    – Recalling firmware v1.11 scenes
    – Recalling firmware v1.11 show files

    I will try to retro-date back to firmware V1.11 when the mixer was more stable. But I’m afraid that will introduce different problems.

    Is there a chance that all of out MEs, IP6s and IP8s + the remote snake heads also need to have firmware updates?

    Thanks

    #106488
    Profile photo of Crwoo
    Crwoo
    Participant

    Do you have any IP controllers connected to it? I have seen the same issue and when i rebooted an IP1 controller and it was solved. you can test by disconnecting the controllers one at a time.

    #106489
    Profile photo of psarahtonen
    psarahtonen
    Participant

    Yes! 4 MEs, 4 IP6s and 1 IP8. I will try that.

    I wondered if I needed to update the firmware on all of those to chase the new firmware V1.13 in the Avantis.

    #106501
    Profile photo of psarahtonen
    psarahtonen
    Participant

    Crwoo! I unplugged the IP6s and IP8 restarted the Avantis and all is good again!

    Thanks!!!

    #106524
    Profile photo of psarahtonen
    psarahtonen
    Participant

    And it’s back!

    I’ve narrowed it down to one of our IP6s… I think.

    #106526
    Profile photo of Crwoo
    Crwoo
    Participant

    Glad it solved your problem. for me it worked simply rebooting the IP1…not the console.

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