Allen heath PX5 sound issue

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This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of david tsom david tsom 2 weeks, 3 days ago.

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    Profile photo of Kristischr

    Hello am kind if new to DJ world and i was hoping someone can help with a problem i have.I am experiencing a sound issue coming from channel 2 only.I havent changed any settings,i havent changed my setup,am using the same wires and software(Traktor Pro) on a macbook Pro M1,the only thing i have changed is the my new headphones( AIAIAI TMA-2 wireless),while i was testing them(wired and wirelessly) after about 1 hour weird muffled and ticking noises came from channel 2,even if i paused the track the weird sounds kept playing but degrading over time,this results the song to be inbearable to hear.Same song i loaded on another channel there wasnt any problem,i have also changed the headphones to another pair i own and still the same issue.Do you have any advice or suggestions on how to fix the problem? If its a software problem or hardware?

    Thank you

    Profile photo of KeithJ A&H
    KeithJ A&H


    Sorry you’re having an issue with your PX5.
    Please contact us directly by submitting a ticket through and you’ll be put in touch with one of the XONE specialists who will be able to assist.


    Profile photo of david tsom
    david tsom


    Im having the same issue on my Px5. I use traktor pro 3 and Windows 10 laptop. When I use the Traktor Kontrol Z1, or the Pioneer Mizer 900 Nexus and above I dont have this issue.

    At first i thought it was just a one time thing but its been 4 shows that this happens after 2 or 3 hours of playing. Please help find a solution.

    Thank you.

    Profile photo of SteffenR

    Is it really that hard to do what Keith suggested?
    Open a support ticket!

    Profile photo of david tsom
    david tsom

    Yes, it is. Help me, god.

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