Allen heath PX5 sound issue

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This topic contains 4 replies, has 4 voices, and was last updated by Profile photo of david tsom david tsom 2 weeks, 3 days ago.

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  • #117422
    Profile photo of Kristischr
    Kristischr
    Participant

    Hello am kind if new to DJ world and i was hoping someone can help with a problem i have.I am experiencing a sound issue coming from channel 2 only.I havent changed any settings,i havent changed my setup,am using the same wires and software(Traktor Pro) on a macbook Pro M1,the only thing i have changed is the my new headphones( AIAIAI TMA-2 wireless),while i was testing them(wired and wirelessly) after about 1 hour weird muffled and ticking noises came from channel 2,even if i paused the track the weird sounds kept playing but degrading over time,this results the song to be inbearable to hear.Same song i loaded on another channel there wasnt any problem,i have also changed the headphones to another pair i own and still the same issue.Do you have any advice or suggestions on how to fix the problem? If its a software problem or hardware?

    Thank you

    #117442
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @kristischr

    Sorry you’re having an issue with your PX5.
    Please contact us directly by submitting a ticket through support.allen-heath.com and you’ll be put in touch with one of the XONE specialists who will be able to assist.

    Cheers,
    Keith.

    #122019
    Profile photo of david tsom
    david tsom
    Participant

    Hello,

    Im having the same issue on my Px5. I use traktor pro 3 and Windows 10 laptop. When I use the Traktor Kontrol Z1, or the Pioneer Mizer 900 Nexus and above I dont have this issue.

    At first i thought it was just a one time thing but its been 4 shows that this happens after 2 or 3 hours of playing. Please help find a solution.

    Thank you.

    #122025
    Profile photo of SteffenR
    SteffenR
    Participant

    Is it really that hard to do what Keith suggested?
    Open a support ticket!

    #122043
    Profile photo of david tsom
    david tsom
    Participant

    Yes, it is. Help me, god.

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