AB168 Stagebox avantis making a buzzing noise

[Mr.Robots]

We have been running this board for more than a month, we have 2 Avantis setup, only one has Dante card, we haven’t been able to get a second Dante card so we can share stage boxes.We had to get stage boxes for the second board while using a 2 way splitter.
Just 3 days ago, we powered the board and the following pictures shows the error messages.
First Picture:
avantis console – discovered dx device mac address is not set
Second Picture:
The stage box keeps disconnecting and reconnecting.The ready light on AB168 keeps going on and off with a static sound from the stage box.

Please what do I need to do, it’s really affecting my mix.
We have changed the cat6 cables to factory made ones.
We look forward to receiving help from the community.

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[Juergen569]

You should show us pictures of all the connections between the desks and the stage boxes and the network-components.

[KeithJ A&H]

@Mr.Robots

This is a user forum, so although we do jump in often, the best way to contact us directly for support is using http://support.allen-heath.com
There, you will be able to submit a support ticket and one of the team will get back to you.
Please include as much information as possible – as Juergen569 has said, it would certainly be useful to know all connections.

Thanks,
Keith.

[Author]

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