AB168 Stagebox avantis making a buzzing noise

Forums Forums Avantis Forums Avantis troubleshooting AB168 Stagebox avantis making a buzzing noise

This topic contains 2 replies, has 3 voices, and was last updated by Profile photo of KeithJ A&H KeithJ A&H 1 year, 3 months ago.

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  • #111786
    Profile photo of Mr.Robots
    Mr.Robots
    Participant

    We have been running this board for more than a month, we have 2 Avantis setup, only one has Dante card, we haven’t been able to get a second Dante card so we can share stage boxes.We had to get stage boxes for the second board while using a 2 way splitter.
    Just 3 days ago, we powered the board and the following pictures shows the error messages.
    First Picture:
    avantis console – discovered dx device mac address is not set
    Second Picture:
    The stage box keeps disconnecting and reconnecting.The ready light on AB168 keeps going on and off with a static sound from the stage box.

    Please what do I need to do, it’s really affecting my mix.
    We have changed the cat6 cables to factory made ones.
    We look forward to receiving help from the community.

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    #111789
    Profile photo of Juergen569
    Juergen569
    Participant

    You should show us pictures of all the connections between the desks and the stage boxes and the network-components.

    #111809
    Profile photo of KeithJ A&H
    KeithJ A&H
    Moderator

    @Mr.Robots

    This is a user forum, so although we do jump in often, the best way to contact us directly for support is using http://support.allen-heath.com
    There, you will be able to submit a support ticket and one of the team will get back to you.
    Please include as much information as possible – as Juergen569 has said, it would certainly be useful to know all connections.

    Thanks,
    Keith.

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