Barry,
Thanks for responding. Yes, we do get channel names. That is what I meant by “channel information” in my OP, apparently, I was not clear. Some more info:
We get channel names from the board
We get sound levels from the board (the meters work on the individual channels)
When I turn on the individual channels, the master meters work indicating that sound should be going out to the headphones
The master volume is turned on to 50% (I’ve tried turning this up to 100% with no change)
My setup is Qu-32 D-Snake Out to 12 port unmanaged switch
From the unmanaged switch to the d-snake and to the ME-1.
d-snake works flawlessly in this configuration. I have tried powering the ME-1 with an external adapter, and with a POE injector, no change either way. I have tried plugging the ME-1 directly into the board, I have tried a different switch, nothing seems to make any difference.
Thank you for your consideration,
Rhys