[philt80Participant]

Umm.. this is a support forum so people are generally going to be ticked off and I completely agree with them. Since this is the troubleshooting forums that shouldn’t be a surprise to anyone chatting here. I believe it is designed to get stuff worked out and pass around “what worked” ideas to those who are facing issues. If somebody is pissed off, its at the board not the brotha!
What worked for my robotic noise (and trust me I tried EVERYTHING – I’m an I.T. support specialist and a recording hobbyist), was to switch my motherboard out. I believe the issue was in the southbridge chip which runs the flow of USB information. I went from an AMD 970 chipset to an intel H97 chipset. After this I did not get any robotic noise. Of course this doesn’t help anyone with other intel chips that are still having issues but this is the only thing that fixed mine (I kept everything else the same.. video, memory, HDD, usb cables etc). My conclusion it has something to do with the southbridge chipset. If models are needed I can supply.
Keep on troubleshooting!
Philt80

[philt80Participant]

Hi Harry,
Unfortunately, I got around the issue by completely replacing my motherboard. I just got kind of fed up and it was a last resort. I did try the onboard sound card as my main device with no better changes. The only thing I can relate it to is the southbridge chipset changed. (with the new motherboard) I kept everything else the same (video, HDD, usb cables, ram, add on cards etc). I can get you the models of mobos if needed. In the end that was what fixed it. I have not had the issue since then.

Phit80

[philt80Participant]

Thanks Mike,
I agree about the happy users and I love the board except for the USB streaming issues. Since this is a “help” forum I would expect that most people are ticked and stuff is not working but I agree there are probably many happy users.
For sure I’ve gone through that article. My cables are of length and I’ve tried multiple cables both non and ferrite beaded. The usb ports are not front mounted and I’ve tried all the onboard ports (and 2 different riser cards). I’ve turned virus software off and firewalls are off. I’ve also disabled NIC card when recording. I’ve changed video cards (which did work for a while), SSDs to HDD and back, rebuilt windows, updated firmware, updated drivers. I’ve checked the latency only through LatencyMon which gave me the USB driver choking. I can dig up the screenshots if you would like.
I guess the only thing I haven’t tried is turning off phantom power (suggestions of other posts) of which I run 4 mics that need voltage always (drum kit). IMO its kinda useless to have a board that can’t have phantom power and stream to USB at the same time but I’ll give it a shot. I can see if 1 or 2 users have an issue it is weird but I think if more that 10 people are having an issue there is probably something that needs to be fixed.

Thanks for your timne!

[philt80Participant]

Thanks Andreas,
Yeppers tried that too. Both with an Rosewill RC-508 and with a syba pex20139 usb 3.0 riser cards. Also did not work with the onboard amd chipset usb 2.0 or the Etron 3.0 usb.
Thanks for your time!

[philt80Participant]

Thanks for the response Mike. Purely frustrated. On March 16th and 18th I wrote other emails to support and did not get a response back from anyone so thats where my distrust in the support comes from. Turns out that the ATI card only fixed the issue for a while. I’m outright frustrated because I’ve got a 4k$ dead weight of a tool that is supposed to do what I bought it for.
Is there a list of motherboards and PC peripherals that the QU series is tested with? If so can I get this? I figure if the only way to fix this issue is to purchase new pc then I need to know what will actually work. My last resort will be to purchase an Intel board and processor and use the intel video onboard but I think its kind of ridiculous to be purchasing a new computer to make it work with the QU. I’ve changed the video card, HDD to SSD and back, cables, firmware, DAW, rebuilt windows, upgraded and downgraded drivers and nothing seems to be working. The only thing remaining is I guess switch from AMD to Intel. Perhaps there is an issue with the AMD southbridge and the QU.

What other information do you need, and if you could open my file again that would be great.

Thanks for your time.

[philt80Participant]

VK I feel you pain and I dont think you mentioned anything that wasn’t true or said anything to get people all emotional. When one buys a product for a decent amount of money they expect support. I have not seen a solution to this anywhere on this site nor from tech support. Buying another PC is not a solution because I can guarantee that the laptop if you continue to use it will still buffer out as mine did. I on the other hand am not going to spend another 2k to purchase another PC to get this fixed. I’ve had to get my QU24 shipped (125$ CAD) and I’m not willing to pay to ship it back to be “fixed” then have it shipped yet again to find out it was not really fixed.

Mike thanks for your post but I was talking to you, I did send everything that I could and I have sent (even posted on other threads), specs, driver versions, sound clips etc but the most that I got from you was to adjust my buffer settings. It looks like everyone else is fighting with buffer settings and not winning. I have not heard from you since and am not even sure if my call is still open.

IMO there is lots of products streaming USB, many of them without this issue. I don’t believe its a hardware “interrupt” issue but I could be wrong. Nothing that I can see is chewing my processor or crushing my drive except for the A&H driver.

Also I’m not ungrateful of all the posts, we are all trying to help/work here but I agree with VK, there are lots of suggestions without solutions and right now I just need a solution.

Thanks for your time!
philt80

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[philt80Participant]

No Fix yet. No word from A&H support. Nothing.

Nothing like spending 4k (CAD) on a product that doesn’t work and there is no support. This forum is FULL of this same issue in multiple threads… A&H should wake up and get some support going. THIS IS AN ISSUE.

Tech support just kinda stopped emailing. Nothing worse than a company that doesn’t support its users. The last I heard was “Adjust your buffer settings” over and over. Weak. Problem is for A&H my clients look at the QU and say what a piece of crap. My own troubleshooting revealed a potential fix with changing video cards.. but that lasted only a little while.

Imagine somebody is paying for a drum track and you get this (attached). I have gear from the 90s stream better than this. How is buffering still an issue?

Good luck.. but if anyone has found any kind of a fix (because God knows A&H support won’t help) please let everyone else know.

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[philt80Participant]

Yep! To tech support in my initial call log. Latency showed the usb driver giving all the latency issues (this kinda makes sense??). Since that its been about 8 months of my own troubleshooting, with no real aid from support other than to fool around with the latency settings. I’ve tried them all, changed hardware, daws, cables etc. I’m thinking that with all the others with the same issues on this forum its probably not some obscure piece of hardware. I’m using consumer grade products off the shelf, no modifications. No overclocking, no crazy hardware. No other board does this on the same computer when I try to record.
Pretty frustrating when you spend some significant bucks to purchase and ship. Totally not giving A&H a good name when I have to reboot or quit my DAW randomly within the hour when I’m trying to show clients, mix or record. And I purchased my QU24 because of the reputation the company had as a whole.

[philt80Participant]

Yeah… so I thought my issue was fixed. As I had changed the video card to and AMD version it appeared to go away for a while but now its back like crazy. I too have to change my sampling rate again and then eventually have to reboot my system. There is enough users with issues now. Where is tech support with a solution?

[philt80Participant]

My ASIO settings could not get below 2048 samples without distortion. At 2048 it would last clean for about 20 mins. I would assume that changing the asio buffer settings actually clear the buffers and start fresh but I’m no expert in that. I tried every buffer setting there was 🙂 I believe now my buffer setting is at 512 samples with my ATI card in and I get distortion after about 6-8 hours on a good day.

[philt80Participant]

Harry,
I only reboot my computer, I’ve never rebooted the QU when this happens. This fixes the distortion until it happens again. With the ATI gpu, I can simply close the DAW and open it again and it will fix it.

[philt80Participant]

Hi Harry,
I’m running an self assembled Windows 7 Ultimate machine. The motherboard is an older Gigabyte GA-970A-D3, with an AMD FX-6300 CPU with a WD 7200 rpm Black edition drive. I’ve tried with both the evga geforce gtx 460 (P/N 768-p3-1360-TR) and an MSI GT 720 (P/N N720-1GD3HLP). I was using nvidia drivers 361.75 when I switched out for an ATI/AMD card. I can post the sysinfo file if you need this. This motherboard uses the SB950 southbridge and I did have the correct and updated USB/chipset drivers for it (Crimson 15.12). I am using two daws (Samplitude Pro X2 and Studio One 3.1) and both were giving me trouble. I tried in both the Etron USB 3.0 ports and the USB 2.0 ports with no change.
I changed the video card (to an old radeon 3450) and the distortion reduced drastically but periodically if I have the machine on for about 6-8 hours, it will distort sometimes (I can’t pinpoint to exact times). I also am using phantom power (but didn’t ever think that is a possibility) on chan. 7,8,9. (just trying to think of everything that might be relevant). To fix the distortion now, I have to quit the DAW and restart, this fixes it. Before I’d have to reboot after about 5-20 mins of use.
I have kept the firmware on the QU24 up to date as they came out.

It is nice to see that A&H are looking at this issue and thank you for your time!

[philt80Participant]

just read your first post.. hope your mac book doesn’t have a nvidia card. 🙁 May not be the reason, but for me it certainly was.

[philt80Participant]

On the PC try changing your video card. For whatever reason, I could not get the distortion/artifacts to stop (and they occurred after about 15 mins then started after about 5). I’ve got a QU-24, PC with AMD based motherboard. I changed the usb cable, reformated windows, got rid of my ssd, went to ever known firmware, even bought new DAWs, in the end it turned out to be the VIDEO CARD. For me, no NVIDIA based card would work, only ATI/AMD. Now at 7ms latency (couldn’t even go less than 2048 samples before) Samplitude complains of a drop asio buffer rarely and I’ve never had the glitches before.
Hope this helps.. good luck.

[philt80Participant]

This is not JUST YOUR ISSUE.. this is happening all over the place. I had the same issue with my QU24… here was I just wrote to tech support.

Try changing your VIDEO CARD from Nvidia.. it instantly fixed my issue. I thought it was sample rate, usb cable, I even reinstalled windows.. went to every known firmware, changed HDD etc. almost returned it. This may fix your issue.. good luck.

——-

Hi,
Since nobody has really gotten back to me on this.. I’ll update you with my findings. I did manage to fix my problem, and I’m sure I’m not the only one that it was happening to.
My video card was the issue. Not only my original video card but my replacement video card was as well. The issue was they were both Nvidia based graphics cards. For some reason, your asio driver, or the usb, or something else, has an issue with Nvidia cards.
I replaced the card with an ATI/amd based card and instantly the issue went away. Not sure why but Nvidia cards and your QU24 don’t mix.
I noticed because when playing youtube videos or anything else, the sound would go to digital artifacts, and the video would seriously start to stutter. I replaced the video card but (without thinking) with another Nvidia card. It was still happening and I lived with it for a while, but then it started doing it all the time. I replaced the card with ATI and I can run at 7ms buffer with no issues whatsoever.

I’m running a Gigabyte GA-970-U3 motherboard with AMD FX 6400 processor.

Hope this helps someone.

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