[glennalonzoParticipant]

Hi Allen & Heath,

I came across this gentlemen from youtube that had the same problem with his SQ6 like mine. ( https://www.youtube.com/watch?v=TgmeuHg6ws0&t=0s )
I’ve been following his channel and found out that his SQ6 is finally fixed!
I understand that the resolution advised to me was to have it serviced to my local distributor in:

JB Music
‹Unit 1909, 19th Floor, Prestige Tower Condominium,
Emerald Avenue, Ortigas Center, Pasig City.
Tel: (632) 638-4732
http://www.jbmusic.com.ph

. . . Now, as you can see in this video at [06:23] ( https://www.youtube.com/watch?v=TgmeuHg6ws0&t=0s ) he said,
“Allen and Heath wanted to take care of this situation themselves.” So, he got his SQ6 sent in-house and shipped it to corporate office (Pacific West Sound), no charge. Allen & heath also returned his serviced SQ6, no charge. He also got a warranty extension. I don’t know if mine is still under warranty but I am hoping to have a warranty extension too. My SQ6 Serial# is “SQ6X – 785106”.

. . . The problem [07:14] : “Random pops at all inputs”
. . . The cause [07:21] : Faulty IDC cable that carries the digital audio signal between the CPU and the audio board.
. . . The solution [07:32] : The IDC cable was replaced. Solved!

Big thanks to “Revision Media” from youtube for giving us a blueprint to a resolution.
I hope mine as well.

Engr. Glenn Brayn Alonzo
+639151420482
glennbraynalonzo@gmail.com

[glennalonzoParticipant]

Hi SQ Support,

Is there a hotfix for the “Constant-Q” (Built-in Graphic Equalizer) of my SQ6?, which I can download?
Or can I get “SQ-6 DiGi-GEQ Graphic EQ” as a trial? To see if it solves the problem?

Thanks
♥glennalonzo
(+63)9151420482

[glennalonzoParticipant]

Hello JeroenAudio,

Thanks for the idea. I will try to send an AUX to the outputs.

♥glenn

[glennalonzoParticipant]

Hi Rafael. Thanks for the link of the SQ Support. I created a ticket#: 856273

Many thanks
♥glenn

[glennalonzoParticipant]

Heres the video Mike…

https://drive.google.com/file/d/1dTqY56UDuC2vHm2Miqu2tsIzY38ohzoi/view?usp=drivesdk

[glennalonzoParticipant]

Hi Mike. Here’s the video. I tried to connect my KrK to outputs 1-14 on the back of the SQ6. All of then sounds no treble. I also do the same using my Alesis Monitor One. Its still the same. U use an xlr cable. No adapters.

It works normally from the headset port though.

[Author]

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