USB connection not found Q16 Win10

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This topic contains 5 replies, has 3 voices, and was last updated by Profile photo of volounteer volounteer 1 month, 2 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #101001
    Profile photo of glenben
    glenben
    Participant

    Hi there,

    on my lenovo X1 the connection with my q16 stopped working after a year of use. I updated the driver, pc, everything it just won’t connect
    I replaced the cable, changed the usb ports, restartet the devices, i don’t know what to do anymore
    Qu Asio driver is up to date, firmware is up to date
    The usb port are working normal
    any ideas?

    qu16
    win10

    #101004
    Profile photo of Mike C
    Mike C
    Participant

    Can you get another computer to try connecting to the mixer’s USB B as a test?

    What recording software are you using on your computer?

    #101005
    Profile photo of glenben
    glenben
    Participant

    not right now but I will try that

    #101008
    Profile photo of volounteer
    volounteer
    Participant

    I would look at win10 and what changed.

    Win10 has a habit of ‘helping’ you by changing things without telling you.
    Win10 killed my usb until I went in and adjusted auto power savings and perhaps reset the usb to get it back to normal.

    #101180
    Profile photo of glenben
    glenben
    Participant

    hey thx for the suggestions, i not only adjusted the power settings to never tun usb off but also tryed to erease the irq history ob connected devices, at least i tryed with the tool usbdeview
    any other ideas=
    thx

    #101182
    Profile photo of volounteer
    volounteer
    Participant

    I would try the Qu with another different pc that is not win 10
    or attach the Qu usb to something that is not a pc

    I still suspect that win10 got updated and that forked something.
    Always turn off ALL updates. If it aint broke dont let billyg try to ‘fix’ it.

    But for now google for the MANY settings that win 10 has that need fixing.
    I printed off a 6 page list that are needed to make it reliable and easier to use.

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