Touch screen don't works properly on QU24

[Vivian]

Hi everywhere (sorry for my English, I’m speaking usually French).

I have a problem with my touch screen on QU24 :
The touch screen don’t works during 3 to 5 minutes after I make the power on of QU24.
After few minutes, it’s beginning to work correctly step by step at beginning the center of the screen.
I have make an hard reset and I have the firmware 1.9.4537… but it’s don’t work better
After 5 minutes, it’s working without problem.

Have you an idea for help me?

Thank you very much

[dpdan]

there is nothing you or anyone can do to fix it other than having it repaired at an Allen & Heath repair center.
Is it still under warranty?

[Vivian]

Thank you for your prompt response.

How long is the QU24 guaranteed?

[Anonymous]

Almost certainly depends on your local legislation.
Given that it’s pretty likely a hardware failure I’d talk to your retailer…

Normal warranty is a year IIRC – the manual should tell you.

[Vivian]

I bought the QU 24 in Belgium from XLR two years ago and give 1 year warranty.
I should have bought it from Thomann, I would have had 3 years warranty.

Thank you for your answers

[Anonymous]

Don’t know what the rules are in Belgium – but in the UK you have legal rights which are often well in excess of those advertised as a warranty.

If the screen has failed in normal use (i.e. no signs of impact of anything like that) then you should be able to get a repair/replacement…

[Vivian]

There is no impact or claw on the screen, it is like new.
The replacement of the screen costs 188 € excluding tax and labor cost.
If I even go to justice, lawyers fees will be higher … so is made the Belgian law

[Giga]

Vivian: from whom did you buy your mixer ?

Giga

[Anonymous]

It’s worth asking the vendor – good will on your part may well be more valuable to them than a faulty screen…

[Vivian]

Yes, I know but they do not understand it like that. I asked and I had as answer: no longer under warranty, 188 € for screen + labor cost… it’s all
And all this without any previous analysis … and if it was something else like the power supply that would not provide enough voltage for 5 minutes? An electrolytic capacitor?
At first, I am an electronics technician, there are test points everywhere to check before making a diagnosis … but that, I will never have the info 😉 or so, it is a known problem .. .

@Giga : I bought it at XLR Belgium — https://www.xlrpro.eu

Thx for your help 🙂

[Author]

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