Touch screen don't works properly on QU24

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This topic contains 9 replies, has 4 voices, and was last updated by Profile photo of Vivian Vivian 4 years, 2 months ago.

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  • #61148
    Profile photo of Vivian
    Vivian
    Participant

    Hi everywhere (sorry for my English, I’m speaking usually French).

    I have a problem with my touch screen on QU24 :
    The touch screen don’t works during 3 to 5 minutes after I make the power on of QU24.
    After few minutes, it’s beginning to work correctly step by step at beginning the center of the screen.
    I have make an hard reset and I have the firmware 1.9.4537… but it’s don’t work better
    After 5 minutes, it’s working without problem.

    Have you an idea for help me?

    Thank you very much

    #61155
    Profile photo of dpdan
    dpdan
    Participant

    there is nothing you or anyone can do to fix it other than having it repaired at an Allen & Heath repair center.
    Is it still under warranty?

    #61179
    Profile photo of Vivian
    Vivian
    Participant

    Thank you for your prompt response.

    How long is the QU24 guaranteed?

    #61187
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    Almost certainly depends on your local legislation.
    Given that it’s pretty likely a hardware failure I’d talk to your retailer…

    Normal warranty is a year IIRC – the manual should tell you.

    #61206
    Profile photo of Vivian
    Vivian
    Participant

    I bought the QU 24 in Belgium from XLR two years ago and give 1 year warranty.
    I should have bought it from Thomann, I would have had 3 years warranty.

    Thank you for your answers

    #61208
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    Don’t know what the rules are in Belgium – but in the UK you have legal rights which are often well in excess of those advertised as a warranty.

    If the screen has failed in normal use (i.e. no signs of impact of anything like that) then you should be able to get a repair/replacement…

    #61211
    Profile photo of Vivian
    Vivian
    Participant

    There is no impact or claw on the screen, it is like new.
    The replacement of the screen costs 188 € excluding tax and labor cost.
    If I even go to justice, lawyers fees will be higher … so is made the Belgian law

    #61223
    Profile photo of Giga
    Giga
    Participant

    Vivian: from whom did you buy your mixer ?

    Giga

    #61224
    Profile photo of [XAP]Bob
    [XAP]Bob
    Participant

    It’s worth asking the vendor – good will on your part may well be more valuable to them than a faulty screen…

    #61243
    Profile photo of Vivian
    Vivian
    Participant

    Yes, I know but they do not understand it like that. I asked and I had as answer: no longer under warranty, 188 € for screen + labor cost… it’s all
    And all this without any previous analysis … and if it was something else like the power supply that would not provide enough voltage for 5 minutes? An electrolytic capacitor?
    At first, I am an electronics technician, there are test points everywhere to check before making a diagnosis … but that, I will never have the info 😉 or so, it is a known problem .. .

    @giga : I bought it at XLR Belgium — https://www.xlrpro.eu

    Thx for your help 🙂

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