SQ7 Console freeze

Forums Forums SQ Forums SQ troubleshooting SQ7 Console freeze

Tagged: 

This topic contains 13 replies, has 11 voices, and was last updated by Profile photo of Cowboytwang Cowboytwang 1 week ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #92314
    Profile photo of Matthew D
    Matthew D
    Participant

    Hello all,

    This weekend I was running FOH for an outdoor show and tried using my hard drive to do a multitrack recording through the SQ drive. I am not sure what happened, but the console ended up freezing. I was unable to access anything from the user interface. Absolutely nothing. Faders and mutes still worked, but nothing else was accessible.

    I had a few guys saying that it could have been the size of my hard drive that caused the internal CPU to overload and therefore freeze. I was using a Seagate 2TB BUP. Is anyone familiar with this or has anyone experienced this issue that can lend some insight?

    #92315
    Profile photo of Alex A&H
    Alex A&H
    Keymaster

    Hi Matthew,

    What firmware version were you using?

    Have you contacted support already (support.allen-heath.com)?

    Thanks
    Alex

    #92316
    Profile photo of Matthew D
    Matthew D
    Participant

    Firmwawre version: 1.5.0 r3883. I have just contacted support.

    #92337
    Profile photo of Scott
    Scott
    Participant

    Sounds like the screen freeze. Turn off the RTA overlay.

    #92340
    Profile photo of Bracumba
    Bracumba
    Participant

    Aii….Had the screen freeze happening here also. Hope A&H is searching for this bug

    #92349
    Profile photo of Mike C
    Mike C
    Participant

    This weekend I was running FOH for an outdoor show….

    I’m just jealous that you had show!

    #92481
    Profile photo of Matthew D
    Matthew D
    Participant

    Thanks guys! I spoke with support and this is apparently a known issue that is being addressed.

    #92591
    Profile photo of Pat
    Pat
    Participant

    Is this just an issue with the SQ7? Or is it the entire SQ series?

    #92600
    Profile photo of Matthew D
    Matthew D
    Participant

    From what I’ve gathered, it’s the SQ series.

    It actually happened again this weekend, except that I read another post explaining that the screen is actually still functional, it’s solely the display that is frozen. I was able to stop the recording and save the audio files just by going to the utility page and pressing on the screen where I remembered the correct pages and controls where. I also references pictures from the manual to make sure I was pressing the correct area of the screen. It worked this time but I really hope A&H has a fix for this soon. Such a great console to have such a silly thing like this causing trouble.

    #92670
    Profile photo of ioTon
    ioTon
    Participant

    Unbelievable, same thing happened to me today…
    SQ5, Multitrack recording, RTA Overlay on,
    After 3 hours the screen got frozen…

    As Matthew has written, I was also able to stop the recording…

    Every thing is working but the graphics of the screen got stopped…

    Anoing…

    Yours dd

    #92685
    Profile photo of SteffenR
    SteffenR
    Participant

    the bug is already confirmed
    and I’m sure they will provide a solution as soon as possible

    #92819
    Profile photo of marcomedia
    marcomedia
    Participant

    We are also waiting for a solution for this bug!

    We are recording in Stereo on USB stick. The screen freeze occurs in round about 10% of the recordings we do.

    This is a really big problem for us since we updated the console to V1.5.0

    #92820
    Profile photo of MarkPAman
    MarkPAman
    Participant

    I understand that if you turn off the RTA on the PEQ screen while recording, that should sort it until a proper fix is released.

    #92919
    Profile photo of Cowboytwang
    Cowboytwang
    Participant

    Came here to check if it was just me it was happening too. My screen has froze up twice this week, while doing streaming shows.

Viewing 14 posts - 1 through 14 (of 14 total)

You must be logged in to reply to this topic.