SQ7 Console freeze

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This topic contains 15 replies, has 12 voices, and was last updated by Profile photo of MarkPAman MarkPAman 3 years, 4 months ago.

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    Profile photo of Matthew D
    Matthew D

    Hello all,

    This weekend I was running FOH for an outdoor show and tried using my hard drive to do a multitrack recording through the SQ drive. I am not sure what happened, but the console ended up freezing. I was unable to access anything from the user interface. Absolutely nothing. Faders and mutes still worked, but nothing else was accessible.

    I had a few guys saying that it could have been the size of my hard drive that caused the internal CPU to overload and therefore freeze. I was using a Seagate 2TB BUP. Is anyone familiar with this or has anyone experienced this issue that can lend some insight?

    Profile photo of Alex A&H
    Alex A&H

    Hi Matthew,

    What firmware version were you using?

    Have you contacted support already (support.allen-heath.com)?


    Profile photo of Matthew D
    Matthew D

    Firmwawre version: 1.5.0 r3883. I have just contacted support.

    Profile photo of Scott

    Sounds like the screen freeze. Turn off the RTA overlay.

    Profile photo of Bracumba

    Aii….Had the screen freeze happening here also. Hope A&H is searching for this bug

    Profile photo of Mike C
    Mike C

    This weekend I was running FOH for an outdoor show….

    I’m just jealous that you had show!

    Profile photo of Matthew D
    Matthew D

    Thanks guys! I spoke with support and this is apparently a known issue that is being addressed.

    Profile photo of Pat

    Is this just an issue with the SQ7? Or is it the entire SQ series?

    Profile photo of Matthew D
    Matthew D

    From what I’ve gathered, it’s the SQ series.

    It actually happened again this weekend, except that I read another post explaining that the screen is actually still functional, it’s solely the display that is frozen. I was able to stop the recording and save the audio files just by going to the utility page and pressing on the screen where I remembered the correct pages and controls where. I also references pictures from the manual to make sure I was pressing the correct area of the screen. It worked this time but I really hope A&H has a fix for this soon. Such a great console to have such a silly thing like this causing trouble.

    Profile photo of ioTon

    Unbelievable, same thing happened to me today…
    SQ5, Multitrack recording, RTA Overlay on,
    After 3 hours the screen got frozen…

    As Matthew has written, I was also able to stop the recording…

    Every thing is working but the graphics of the screen got stopped…


    Yours dd

    Profile photo of SteffenR

    the bug is already confirmed
    and I’m sure they will provide a solution as soon as possible

    Profile photo of marcomedia

    We are also waiting for a solution for this bug!

    We are recording in Stereo on USB stick. The screen freeze occurs in round about 10% of the recordings we do.

    This is a really big problem for us since we updated the console to V1.5.0

    Profile photo of MarkPAman

    I understand that if you turn off the RTA on the PEQ screen while recording, that should sort it until a proper fix is released.

    Profile photo of Cowboytwang

    Came here to check if it was just me it was happening too. My screen has froze up twice this week, while doing streaming shows.

    Profile photo of Temi4

    Did you fix the problem? I constantly use multitrack recording and the screen always freezes. Maybe someone else knows some other way to stop the recording?

    I really hope for an early solution to the problem !!!

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