Sq5 usb to pc (win 10) randomly loses connection

[Ejo80]

In the middle of live streaming the usb connection goes away., has worked fine since installed 3 months ago. Any ideas on what caused this to happen and how to fix?

[KeithJ A&H]

Hi @Ejo80 –

The first thing to check would be anything that’s changed recently in the setup, which could also include any system updates.
We always recommend running the latest firmware (and re-installing the latest version won’t hurt) and if you’re running on Windows, it would be worth re-installing the driver too.
If none of this helps to find the issue, please contact us using https://support.allen-heath.com with details about the setup and how you are using the SQ when the connection drops (and what you need to do to get it back).

Thanks,
Keith.

[JohnOC]

Also worth checking the USB cable/sockets at either end – I’ve had recent issues with a USB Drive dropping out on PC that turned out to be a very dodgy cable.

[Ejo80]

Thank will do

[Author]

Posts