SQ5 not holding scenes

[SA Hull]

Hi

I’m quite new to this stuff, so bear with me. We are using an SQ5, but every time we turn it on, the scenes setting have reset, so I need to rebalance mics and adjust the gains. I then resave the scene (of course), but the next time I turn it on the scene has reset again, including having to reedit the surface and gains.

Is this a known issue?

John

[SteffenR]

not known issue, as far as I remember
I guess there is something wrong in your setting…

Did you set a start up scene? Is this the scene you are updating?

[SA Hull]

Hi Steffen

Thanks for your response. We have a “default” scene set up. When I have reset what we need, I’ve overwritten the default with the new settings, and when we start up the board, it asks if we want to go with the last set up, to which I always answer “yes”.

[SA Hull]

Hi Keith

Thanks for your response as well. We have 3 “users”. A Basic user which anyone can log into, which ties down any changes they can make to the set up (they can turn on and have access to a layer that they can use for very basic events – lecturn mic, clip-ons and music players). An AV Team which is less tied down, and has permission to make changes to scenes, routing and so on, and an Advanced with a different password, and is basically unfettered.

We have reset the Default scene on the AV Team log in previously. I wondered if, because the board was turned off for a long period in lockdown, some battery or capacitor had run out of juice (as I said, I’m new to this, so I may be talking nonsense 🙂 )

John

[volounteer]

@SAHull

if you make changes then you need to resave the scene to keep those changes
otherwise when you recall a scene it reverts to back to the original saved version without any tweaks made during its use

[volounteer]

@sahull

try saving it with a new scene name and see if your settings get lost

you are saving with the highest level administrator password arent you ?

turning off the board will not lose changes if they were properly saved with the administrator password.
I think you need to sign on as administrator then make changes then save changes to have them remembered.
saving from the a/v team sign on and recall after changing should not work as you found out.

[SA Hull]

Hi Volunteer

We did save the changes, (and then I recalled them by loading the default scene again, and it was fine), but when we turned the system off and back on, it had reverted. Saving the scene worked ok under the av team log in previously.

The conversation on here has given me a couple of ideas for things to try:

When the system asks if I want to reload the previous settings, I’ll click “no”.
and if that doesn’t work, I’ll start up and then actively load the default, and see if it loads the new settings.

I’ll report back with the outcome.

John

[volounteer]

@SAHull

Not sure you can save changes with AV login.
Try saving a new scene with the administrator password.
If that fails then submit a trouble ticket.

[SteffenR]

If you select at start up the last state this is not your start up scene…

[Tony]

John,

Did you ever find the issue with saving?

I have an issue myself but not the same, seems scenes previously changed are good bit changing names of channels, FX, etc are not saving.

But as you note, I save them, they are fine as I check, but time off and changes are lost.

Very frustrating

Tony

[Mike C]

Do you have any scene filters or safes applied?

[Tony]

Mike C

I am not sure that would affect the admin permissions? But haven’t checked. I have taken over from the previous person and have had to learn everything on my own this past year.

I’m an old school rocker that has experience with analog but this is my first digital board. I’ve learned a lot from the videos on YouTube but am stumped on this.

[Mike C]

Logging in as a full admin should get you everywhere in the mixer.
Maybe the former person has some lets say creative settings set up in the mixer
that really don’t need to be there.
Sounds like there was no hand off of any information during the operator change.

If things just seem strange in the operation maybe a full blown reset and start over
with clean set up is needed.

Finding a sharp SQ operator in your area and bring them in for a few hours
would be worth the investment.

[Tony]

Mike

Thanks, I may call him up and inquire about the settings. I’ve put it off because it started to seem like it was the only reason to call him. He only showed me a few things before leaving unannounced. We never got in too deep with this stuff.

Tony

[Rafael A&H]

Hello @Tony,

It seems like you may have some safes or global filters, as mentioned by Mike.
You can double check this by going to Scenes – and selecting Global Filter or Safes, under the Scenes Manager.
You can find more details on these features starting from page 57 of the user guide: https://www.allen-heath.com/media/SQ_ReferenceGuide_V1_5_0.pdf

If you require further assistance, please drop a ticket with the support team at support@allen-heath.com and we will be happy to assist you.

Rafa

[Author]

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