SQ5 not holding scenes

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This topic contains 8 replies, has 3 voices, and was last updated by Profile photo of SteffenR SteffenR 1 week, 1 day ago.

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  • #102453
    Profile photo of SA Hull
    SA Hull
    Participant

    Hi

    I’m quite new to this stuff, so bear with me. We are using an SQ5, but every time we turn it on, the scenes setting have reset, so I need to rebalance mics and adjust the gains. I then resave the scene (of course), but the next time I turn it on the scene has reset again, including having to reedit the surface and gains.

    Is this a known issue?

    John

    #102488
    Profile photo of SteffenR
    SteffenR
    Participant

    not known issue, as far as I remember
    I guess there is something wrong in your setting…

    Did you set a start up scene? Is this the scene you are updating?

    #102490
    Profile photo of SA Hull
    SA Hull
    Participant

    Hi Steffen

    Thanks for your response. We have a “default” scene set up. When I have reset what we need, I’ve overwritten the default with the new settings, and when we start up the board, it asks if we want to go with the last set up, to which I always answer “yes”.

    #102491
    Profile photo of SA Hull
    SA Hull
    Participant

    Hi Keith

    Thanks for your response as well. We have 3 “users”. A Basic user which anyone can log into, which ties down any changes they can make to the set up (they can turn on and have access to a layer that they can use for very basic events – lecturn mic, clip-ons and music players). An AV Team which is less tied down, and has permission to make changes to scenes, routing and so on, and an Advanced with a different password, and is basically unfettered.

    We have reset the Default scene on the AV Team log in previously. I wondered if, because the board was turned off for a long period in lockdown, some battery or capacitor had run out of juice (as I said, I’m new to this, so I may be talking nonsense 🙂 )

    John

    #102498
    Profile photo of volounteer
    volounteer
    Participant

    @sahull

    if you make changes then you need to resave the scene to keep those changes
    otherwise when you recall a scene it reverts to back to the original saved version without any tweaks made during its use

    #102499
    Profile photo of volounteer
    volounteer
    Participant

    @sahull

    try saving it with a new scene name and see if your settings get lost

    you are saving with the highest level administrator password arent you ?

    turning off the board will not lose changes if they were properly saved with the administrator password.
    I think you need to sign on as administrator then make changes then save changes to have them remembered.
    saving from the a/v team sign on and recall after changing should not work as you found out.

    #102500
    Profile photo of SA Hull
    SA Hull
    Participant

    Hi Volunteer

    We did save the changes, (and then I recalled them by loading the default scene again, and it was fine), but when we turned the system off and back on, it had reverted. Saving the scene worked ok under the av team log in previously.

    The conversation on here has given me a couple of ideas for things to try:

    When the system asks if I want to reload the previous settings, I’ll click “no”.
    and if that doesn’t work, I’ll start up and then actively load the default, and see if it loads the new settings.

    I’ll report back with the outcome.

    John

    #102502
    Profile photo of volounteer
    volounteer
    Participant

    @sahull

    Not sure you can save changes with AV login.
    Try saving a new scene with the administrator password.
    If that fails then submit a trouble ticket.

    #102506
    Profile photo of SteffenR
    SteffenR
    Participant

    If you select at start up the last state this is not your start up scene…

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