SQ Mixpad Connection Issue

[Josh WyattParticipant]

Hey there,

When launching SQ Mixpad on iPad or MacBook, we receive error message “Failed to connect. Could not open a connection to the unit.”

Hoping to pick your brains on this issue!

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TECH INFO
SQ-6 Firmware Version: 1.4.4 r3614 (Dec 2019)
SQ Mixpad App (iPad, AU App Store): V1.4.3 (Aug 14, 2019)
SQ Mixpad (MacBook, running Catalina) V1.4.3 – Allen & Heath have advised Catalina is not officially supported at this stage.
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TROUBLESHOOT THUS FAR

Here’s what we did:

We Connected an AirPort Express Router via CAT6 to the Network Port on the back of the console.

On the SQ-6 under Setup -> Network Setup -> With DHCP ON: “Dynamic Address” displays ‘Acquiring…’, and the unit does not pop up on our iPad/Macbook. When DHCP is OFF, a static address appears i.e. 192.168.1.107 AND the unit displays on our iPad/Macbook.

However, in all instances, we receive the “Failed to connect” error message when trying to connect the unit.

This was the case on the previous SQ firmware: 1.4.3.
Today we updated to SQ firmware: 1.4.4 but issue remains.

Any ideas how we can get an iPad connected to this thing? 🙂

Thanks in advance!

Josh

[LinoParticipant]

Hey Josh,
this sounds most certainly like a networking error. In which way was the Airport configured? In the standard config, one of the two Ethernet Ports is assigned as a WAN Port. Try the other one (with the <–> sign on it) and try setting your console for DHCP, should work on the wireless clients after that.

Best regards,
Lino

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