Spontaneous scene recall?

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  • #121979
    Profile photo of msteelmsteel
    Participant

    Anybody have any insights about possible mechanisms for unintended scene recall?

    The system is a CDM64 with a C2500. The C2500 has a second monitor, and a powered USB hub supporting a keyboard and trackball mouse. The second monitor is set to display the Scenes page.

    I was in the room, but not at the surface at the time. From talking to crew, here is approximately what happened:
    1) Scene 2 (a normal starting point) recalled.
    2) Mixer changes made specific to this event, but not stored into any scene.
    3) Event begins.
    4) During the event, audio was interrupted. The two crew members near the desk reported that it recalled a scene without any user interaction. One of them specifically mentioned seeing the scene selector on the external screen move. Log files indicate that Scene 2 was recalled somehow at the time of the incident. I cannot tell from logs how that was initiated.

    Both crew members affirm that they were not anywhere near the “Go” button on the surface, or near the keyboard/trackball to accidentally click/type. There are no embedded recalls programmed in the show. There were no known TCP MIDI connections or Director instances. I looked at log files to see if there were any unexpected connections to the Mix Rack. There were none, but the amount of time represented by all the log files was only 2-3 hours, because the logs were filled with failed connection reports related to an IP8 that is normally present but was unplugged at the time.

    #122967
    Profile photo of mchangmchang
    Participant

    Following this post. I have worked on both a C3500 and an S5000 that the scenes would start to move on their own, without additional input. Would love to know a fix for this. We have tried the following:
    – detaching from a network
    – re-assigning the soft keys for scene functions
    – cleaning the touchscreen from residue safely while console was off.

    Thanks for your help in advance!

    #123006
    Profile photo of msteelmsteel
    Participant

    At this point we have only seen this the one time I described. I am still open to the possibility that it was operator initiated in some accidental way.

    #123019
    Profile photo of WassingueWassingue
    Participant

    You can export the log file to obtain more information.

    #123143
    Profile photo of msteelmsteel
    Participant

    Yes, my logs were not helpful as mentioned, but @mchang might have more information in his.

    #123380
    Profile photo of PatPat
    Participant

    I’m having a similar issue. We use the dm0 and C1500 for monitors. On Saturday after our worship team preforms left surface and mix rack on. Came in Sunday morning and it recalled 41 scenes on the log. And we didn’t save the status(I know always save your work) so lost everything. But no one was even in the building. This has happened 2 weekends in a row. Have no idea what could be happening. Firmware version 1.93

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