Qu Network port

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  • 2019/02/17 at 10:05 am #82021
    Profile photo of TripyTripy
    Participant

    Hi Guys
    In just got a qu 16 and I m experiencing a problem with network connectivity
    The unit network led LNK IS not lighting up when I plug a cat 5 cable to it and not even on the router no connection is made
    I tried diffrent cables CAT 5 and diffrent routers but no luck ,
    I am missing something here or the network port on the unit is faulty ?

    2019/02/17 at 10:18 am #82023
    Profile photo of SteffenRSteffenR
    Participant

    no LED means no connection

    btw. this is the wrong place to post this

    2019/02/17 at 11:27 am #82025
    Profile photo of TripyTripy
    Participant

    Sorry if I posted here , this is my 1st post as I need help .
    I know there is no connection , but I m trying to understand why and what s the solution ?
    If any one can help or experienced this before and let me know I would be grateful
    Thanks in advanced .

    2019/02/17 at 1:29 pm #82027
    Profile photo of LouLou
    Participant

    Are you plugging the other end of the Cat5 into the correct jack on the router? I use it in one of the ports but NOT the LAN port. This is simple, if not working contact Support or your dealer.

    2019/02/17 at 3:31 pm #82030
    Profile photo of SteffenRSteffenR
    Participant

    try to connect a simple switch, if there is still no connection it could be a problem with the ethernet port on the QU

    2019/02/18 at 8:10 am #82042
    Profile photo of TripyTripy
    Participant

    Solved
    The issue was coming from the rj45 connections pins they were not in line all of them correctly .
    We moved them slowly in place and it worked .
    Very happy chap now .
    Thanks .

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