Q16 FREEZE SCREEN

Forums › Forums › Qu Forums › Qu troubleshooting › Q16 FREEZE SCREEN

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 2024/09/08 at 12:49 pm #125423
    Profile photo of PatricioPatricio
    Participant

    Today I used Q16 console with firmware v1.97 without router and without ipad. It worked fine then the touch screen froze. I turned off the console then turned it back on by doing a reset, the screen was still frozen. I plugged in a wifi router and used the app with iPad, the console responded correctly but the screen was still frozen. I reinstalled firmware v1.97, the screen remains frozen. What should I do?

    2024/09/08 at 2:12 pm #125425
    Profile photo of Mike CMike C
    Participant

    Do the surface buttons still work?

    Maybe try a full hard reset, back up any scenes before as it will completely wipe the mixer of all settings.

    Press and hold the touch screen Reset and Setup keys together and then power up the mixer
    Keep the keys pressed for at least 5 seconds while the mixer boots. Release the keys.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.